Job Summary:      Looking for a Customer Service Executive in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Respond promptly to customer inquiries through various communication channels, including phone, email and live chat
• Acknowledge and resolve customer complaints promptly and professionally
• Process customer orders and modifications accurately and efficiently
• Maintain accurate records of customer interactions and transactions
• Continuously update knowledge of products, services as well as procedures to provide accurate and timely information to customers
• Collaborate with team members to ensure customer satisfaction and retention
• Escalate complex issues to the appropriate channels for resolution
• Work with computers and software programs to complete tasks efficiently

Job Qualifications and Experience

• Must have practical experience as a customer service executive or a similar role
• Excellent communication and interpersonal skills
• Ability to remain calm and professional when dealing with difficult customers
• Knowledge of computer systems and software applications required
• Must be able to multitask, prioritize and manage time effectively
• Must be detail-oriented and able to maintain accurate records
• Any gender can apply
• Those in the UAE can apply

Application Procedure:                                

All qualified candidates are encouraged to upload their recently updated CV