Logistics & Fulfilment Coordinator

at Majid Al Futtaim Group
Location Dubai, United Arab Emirates
Date Posted August 14, 2021
Category Logistics / Supply Chain
Job Type Full-time


Logistics & Fulfilment Coordinator

Location: Dubai, AE


Company: Majid Al Futtaim


Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.


Role Purpose: The Logistics and Fulfillment Coordinator is responsible for supporting the Senior Logistics and Fulfillment Specialist in maximizing supply chain efficiencies, managing end-to-end fulfillment cycle for online orders. The role is also responsible for identifying ongoing productivity enhancement in the overall online supply chain process, resolving order and shipment discrepancies to ensure service goals are met and exceeded. Responsibilities will include, but will not be limited to the following: Operations Financial & Standards Customer • Ensure all orders are accurately processed into Order Management System (OMS) and follow through from order booking stage to order closure. • Coordinate all orders with various departments such as Customer Care, IT, Planning, Data Processing, Shipping and Logistics Team in resolving related issues to meet customer requested ship date/ delivery date (CRSD/ CRDD). • Maintain delivery slots and ensure deliveries are done as per customer promise • Responsible for troubleshooting any concern related to orders fulfilment and delivery • Work with and monitor the efforts of partners in the supply chain to ensure smooth operations • Responsible for planning and tracking the deliveries according to customer requirements • Assist in providing reports for Management • Ensure efficiencies in order fulfillment to avoid any delays and minimize lost sale opportunities. • Assist in identifying improvements in work processes. • Deal with loss/damage and return goods when required. Provide relevant data and analysis to the operations team throughout the supply chain (Aramex/Shipa/End to End) • Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy. • Build strong partnerships with internal and external customers, while identifying supply chain opportunities that benefit both the customer and business. • Serve as a point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication. • Ensure customer satisfaction at all times in areas pertaining to last mile deliveries. KPIs • Logistics Saving initiatives • Delivery SLAs • Customer satisfaction • Sustainability Initiatives Functional / Technical Competencies • Logistics Background • Well versed with MS office, ERP, SAP, AX • Analytical approach Behavioural Competencies • Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges. • Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner. • Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset. • Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating. • Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required. • Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work. Qualifications & Experience Qualifications / Education • High School Experience • 2-3 years of related business experience • Experience in Supply Chain is an advantage