Customer Service/Call Center Agent

at Emir Consults
Location Dubai, United Arab Emirates
Date Posted August 17, 2021
Category Customer Service / Reservations / Telecalling
Job Type Full-time

Description

Job Summary:      Looking for a Customer Service/Call Center Agent in Dubai, United Arab Emirates (UAE)

Job Key Details:

  • Implement the customer services strategy across the business
  • Speak to customers through various channels
  • Reply promptly to customer inquiries
  • Always maintain a positive and professional attitude toward customers
  • Assist in processing orders as well as requests
  • Maintain records of customer interactions, transactions, comments as well as complaints
  • Give feedback on the efficiency of the customer service process
  • Offer excellent customer services to enhance business performance
  • Ensure providing appropriate clarifications as well as solutions
  • Collaborate with various teams to ensure outstanding customer services
  • Make sure customers are satisfied with the services

Job Qualifications and Experience

  • The suitable candidate must be a graduate or Diploma holder with at least 1+ years of experience in customer service or call center agent role
  • Must have very good communication and customer service skills
  • Must have very good time management skills
  • Good computer application knowledge required
  • Must be analytical and a good problem solver

Application Procedure: 

All qualified candidates are encouraged to upload their recently updated CVs