Job Summary:      Looking for a Call Center Agent in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Handle inbound and outbound calls professionally and efficiently, addressing customer inquiries as well as providing accurate information about properties, including availability, pricing, features and amenities
• Actively listen to customer needs and preferences, identify potential opportunities and offer suitable property options that align with their requirements
• Call property owners to check if they are renting or selling their property
• Maintain a high level of product knowledge regarding current inventory, market trends as well as property details to effectively assist customers
• Handle incoming calls and forward contact details to the agent
• Offer exceptional customer service through delivering timely and personalized responses, resolving issues as well as building positive relationships with clients
• Schedule appointments and property viewings for the sales team, ensuring that the necessary information is communicated effectively
• Update clients details into the database
• Develop and maintain relationships with existing or new clients via telephone calls
• Complete call logs and reports
• Identify and escalate complex inquiries or customer concerns to the appropriate team members for resolution
• Meet or exceed key performance indicators (KPIs) and targets

Job Qualifications and Experience

• The ideal candidate must have at least 1 to 2 years of experience working as a call center agent or in a related role
• Excellent verbal and written communication skills with a friendly and professional telephone manner
• Strong active listening and problem-solving skills required
• Familiarity with real estate terminology, property types as well as market trends is preferred
• Ability to multitask, prioritize, and manage time effectively
• Exceptional customer service skills with a focus on building rapport and maintaining positive relationships
• Must be results-driven mindset with a commitment to meeting and exceeding performance targets

Application Procedure:              

All qualified candidates are encouraged to upload their recently updated CVs