Job Summary:
The Bell Attendant plays a vital role in providing exceptional service to guests by ensuring a smooth and welcoming experience upon arrival and departure. This position requires strong communication skills, attention to detail, and a commitment to maintaining high standards of hospitality.

Responsibilities:

• Greet guests warmly and inform them about property amenities, services, hours of operation, and local attractions.
• Open doors and assist guests and visitors entering and leaving the property.
• Manage luggage storage and retrieval, ensuring a secure and organized area.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests with loading and unloading luggage from vehicles.
• Provide guests with accurate directions and local information.
• Arrange transportation for guests (e.g., taxi, shuttle, limousine) and record advance requests as needed.
• Dispatch bell staff or valet staff as necessary to meet guest needs.
• Communicate parking procedures and guidelines to guests.
• Follow up with guests to ensure satisfaction with their requests and services.
• Serve as a departmental role model, assisting management in hiring, training, scheduling, and evaluating staff.
• Foster and maintain positive working relationships with colleagues and guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe conditions to management.
• Remain vigilant and maintain awareness of any undesirable individuals on property premises.
• Ensure a clean, professional appearance and uphold confidentiality of proprietary information.
• Anticipate and address guests’ service needs, including assistance for individuals with disabilities.
• Speak clearly and professionally with guests, and handle telephone inquiries with proper etiquette.
• Comply with quality assurance expectations and standards.
• Maintain physical stamina to stand, walk, or sit for extended periods and perform physically demanding tasks, including lifting objects up to 50 pounds without assistance and over 75 pounds with assistance.
• Navigate sloping, uneven, or slippery surfaces and manage stairs or service ramps.
• Perform other reasonable job duties as requested by Supervisors.

Requirements:

• High School diploma or G.E.D. equivalent preferred.
• Minimum of 1 year of related work experience in a hospitality or customer service role.
• Less than 1 year of supervisory experience is preferred.
• Strong communication skills with the ability to interact positively with guests and staff.
• Ability to follow instructions and work collaboratively as part of a team.
• Basic knowledge of local attractions and amenities is a plus.
• Valid driver's license may be required for transportation responsibilities.
• Physical capability to perform job duties, including lifting, carrying, and moving heavy objects.
• Flexibility to work varied shifts, including weekends and holidays.
• Commitment to providing excellent guest service and maintaining a positive demeanor at all times.