Job Summary:
The Guest Services Executive is responsible for providing front desk services and ensuring a smooth guest experience from check-in to check-out. This role involves handling guest inquiries, performing audit procedures, and supporting overall hotel operations.

Responsibilities:

• Provide exceptional reception services, including guest check-in and check-out.
• Handle guest inquiries and resolve issues promptly to ensure a positive experience.
• Perform night audit procedures, ensuring all transactions are accurately recorded.
• Maintain knowledge of hotel services, room categories, rates, packages, and promotions.
• Maximize room occupancy through up-selling and promotional efforts.
• Ensure compliance with hotel policies for cash handling, foreign currency acceptance, and credit card processing.
• Coordinate with the Front Office Manager and other departments to address guest feedback and service improvements.
• Follow security, fire, health, and safety regulations to ensure guest safety.
• Provide assistance to other departments as needed for smooth hotel operations.
• Maintain a high standard of customer service and professionalism in all guest interactions.

Requirements:

• Previous experience in a customer-facing role, preferably in the hospitality industry.
• Strong communication and problem-solving skills.
• Proficiency in using property management systems and basic IT tools.
• Ability to work both independently and as part of a team.
• Flexibility in handling various shifts, including nights and weekends.
• Commitment to delivering excellent guest service and upholding brand standards.
• Previous experience in cash handling and audit procedures is a plus.

Level of Education:

• High school certificate or equivalent.

Work Hours:

• Full-time, flexible shifts, including night shifts and weekends.

Experience in Months:

• Minimum of 12 months in a similar role or customer service environment.