Job Summary:
The Waiter/Waitress is responsible for delivering an exceptional guest experience by providing friendly, timely, and efficient service. This role requires extensive knowledge of menu offerings and a commitment to maintaining high standards of customer service, hygiene, and safety.

Responsibilities:

• Serve guests in a friendly and efficient manner, ensuring excellent dining experiences.
• Manage guest inquiries and resolve any issues promptly and professionally.
• Serve alcoholic and non-alcoholic beverages in accordance with licensing regulations.
• Maintain comprehensive knowledge of the menu, daily specials, and dietary options.
• Ensure all food and beverage orders are prepared and delivered to a high standard.
• Keep the dining area and all service stations well-stocked, clean, and organized.
• Follow proper procedures for addressing guest complaints or issues.
• Comply with hotel security, fire safety regulations, and health and hygiene standards.
• Adhere to uniform and grooming standards, ensuring a professional appearance at all times.
• Assist in setting up tables for events and clearing them efficiently after service.
• Process cash and credit card transactions accurately using the point-of-sale system.
• Support team members and assist other departments as required to ensure smooth operations.

Requirements:

• Positive attitude with excellent communication and interpersonal skills.
• Strong commitment to providing outstanding customer service.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to respond to a variety of work situations, including handling guest concerns.
• Ability to work both independently and as part of a team.
• Knowledge of food safety, hygiene, and handling procedures.
• Previous experience in cash handling and use of POS systems is an advantage.

Level of Education:

• High school diploma or equivalent.

Work Hours:

• Full-time, flexible schedule, including weekends, evenings, and holidays.

Experience in Months:

• Minimum 12 months of experience in the food and beverage or hospitality industry.