Bell Captain

at Accor
Location Dubai, United Arab Emirates
Date Posted July 21, 2021
Category Chefs / F&B / Housekeeping / Hospitality
Job Type Full-time


Bell Captain (Arabic speaker)

Fairmont The Palm

Location Dubai, United Arab Emirates

Category Rooms

Welcoming and taking care of others is part of our Group's DNA. In an unprecedented context of sanitary crisis, Accor has taken proactive measures to ensure the safety and well-being of its employees, candidates, clients and partners, including with the creation of the ALL Heartist® Fund devoted to help Group employees and individual partners affected by Covid-19. Accor has also launched the ALLSAFE Cleanliness & Prevention label in our hotels, incorporating some of the most stringent cleaning standards & operational protocols in the world of hospitality. We will get through this together by showing solidarity and humanity. #AccorCares #AllHeartist #HEART4ALL

At Accor, our operations thrive with the commitment of Colleagues who model our values. As a Bell Captain, you will be in charge of supervising bell desk, valet, transportation and airport operations.






Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.






Ensure all deliveries are recorded and documented.

Ensure deliveries are completed in a proper, courteous and timely manner

Communicate effectively both verbally and in writing to provide clear direction and information to colleagues in performing their tasks.

Train bell service colleagues so that they have the necessary skills to perform their duties with the maximum efficiency.

Ensure the equipment are cleaned and maintained on a daily basis.

Assist guests with transportation by liaising with our transportation and airport team.

Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.

Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)

Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.

Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.

Market and up-sell hotel rooms, facilities, and amenities whenever possible.

Schedule the weekly bell desk staff operation as well as their breaks

Respond to queries positively.

Follow department policies, procedures and service standards, including all safety policies

Report “Lost & Found” items.

Perform other related duties as assigned or requested





Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Minimum of 1 year previous proven Supervisory position or equivalent in a Hotel

Must have the ability to handle a multitude of tasks and Guest requests

Perfect communication skills, fluent in English and Arabic is a must

Neat appearance

Displays initiative and good follow-up skills

Team player

Confident and able to take decisions on his own



Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit


Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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