Job Summary:

As the Team Leader, Front Office, you will oversee daily operations in the Front Office and Lobby, ensuring exceptional service delivery while maintaining high standards. You will work closely with the Assistant Manager to facilitate seamless communication between departments and enhance guest experiences.

Responsibilities:

• Supervise and coordinate front office operations, ensuring all team members provide courteous and efficient service.
• Communicate effectively with Housekeeping and the Call Center to facilitate timely room availability and address guest needs.
• Train, mentor, and evaluate front office staff, fostering a positive and productive team environment.
• Handle guest inquiries, complaints, and special requests with professionalism and discretion.
• Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Implement and uphold standard operating procedures to enhance service quality and operational efficiency.
• Assist in developing and executing departmental goals and business strategies.
• Monitor front office metrics and performance, providing feedback and recommendations for improvement.
• Support the Assistant Manager in administrative tasks, including scheduling, budgeting, and reporting.

Requirements:

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 2 years of experience in a similar role within a luxury hotel or resort.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff at all levels.
• Problem-solving mindset with the ability to remain calm under pressure.
• Proficiency in hotel management software and Microsoft Office Suite.

Level of Education:

• Bachelor’s degree in Hospitality Management or a related field.

Work Hours:

• Full-time, including weekends, holidays, and flexible shifts as required.

Experience in Months:

• Minimum of 24 months of relevant experience in front office operations or a similar role in the hospitality industry.