DIVYA MARETHA

Mumbai, India

Phone: +91 9137 713 667

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/divya-maretha-658112210/

2+ years of experience in data management, administrative, and billing operations, and a background in enhancing operational efficiency through efficient handling and organizing data, improving daily processes, and reducing turnaround times for customers. Known for achieving 100% billing accuracy, resolving billing disputes, and optimizing cash flow. Ready to contribute to back office operations with dedication to detail and solid organizational skills.

SKILLS & ACHIEVEMENTS

Data Management / Data Processing R Supported users with booking and cancellation of reservation

R Mediated with host & guest and ensured their safety and security

R Solved reservation-related issues with 100% satisfaction

R Efficiently, handled, organized, and maintained large volumes of data in office systems – Increased overall operational efficiency

R Proficiency in sorting, storing, and retrieving documents with accuracy using word processing and spreadsheet applications

R Worked with internal teams to streamline processes and reduce processing times, reducing the turnaround time for customer requests Administrative Management & Billing R Handled patients' relatives and explained billing procedures

R Managed housekeeping staff

R Tracked materials being used in hospital at the time of operation

R Liaised with doctors, consultants & other staff and resolve issues

R Developed and implemented standardized administrative processes, significantly reducing manual errors

R Reviewed and resolved billing disputes via efficient billing dispute resolution procedures

R Monitored and optimized the billing cycle, enhancing cash flow and leading to a reduction in outstanding accounts receivable Complaints / Escalation Management R Streamlined communication and information flow within the organization, improving interdepartmental collaboration and increasing responsiveness toward customer complaints

PROFESSIONAL EXPERIENCE

Organization Designation Duration Airbnb, India (Payroll – Teleperformance) Senior Customer Service Associate - Voice April 2023 – Oct 2023 Galaxy Hospital, India Billing Staff & Administration Assistant Nov 2021 – April 2023

EDUCATION

Bachelor of Commerce from Mumbai University, India, May 2018 – May 2021

PERSONAL INFORMATION

Date of Birth: 20th May, 1998 | Nationality: Indian | Gender: Female

Passport Number: V6738948 valid until 5th January 2032

Address: 601, Subha Laxmi Building, Shahaji Raje Road, Koldongri, Vile Parle (East), Mumbai 400057, India

Languages: English, Gujarati (mother tongue), Hindi & Marathi