
Albert Raymond Dela Cruz
Experience Business Analyst, Customer Service and Sales Executive Demonstrated history of working in the business and
telecommunications industry.
Skilled in Microsoft Word, Excel, PowerPoint, Access, Sales, Retail. Also, easily adaptable in work environment, work under pressure, self-motivated and teamwork.
Proven ability to manage multiple assignments while meeting tight deadline schedules.
Possess reputation as a self-directed professional with excellent problem solving, analytical and communication skills.
Proven track record of performing work in an ethical manner while consistently maintaining the integrity of all data. Strong relationship-building skills and effective collaboration with management, co-workers, vendors and clients.
Strong data analysis graduated from ACLC.
Last Resume Update | May 1, 2019 |
Address | Dubai, United Arab Emirates |
[email protected] | |
Phone Number | 0525193293 |
Website | https://www.linkedin.com/in/albert-raymond-dela-cruz-34179b145/ |
Experience
Business Analyst
Manage revenue and commission calculation & reporting within agreed timelines.
Produce daily/weekly and monthly reporting on business performance within agreed timelines. Also
produce any ad-hoc analysis requested by management.
Implement and measure KPIs for the business teams and incentive payout based on the target
achievements.
Continuously monitor and evaluate all transactions to protect revenue and profitability. Also come up
with ideas/suggestions/solutions to improve profitability.
SPOC with the operation for all finance related matters including commission reconciliations, stock
ordering, and payments.
Implement and ensure that all operational and financial processes are compiled at all times.
Prevent the company from any financial, operational or legal risk and flag any such matter immediately to
higher management.
Collaborate with other departments to ensure consistent and reliable data is available for analysis and
reporting including identifying, investigating and resolving any issues effecting data integrity.
Proactively strive to continuously self-develop necessary knowledge & skills to perform the job role.
Act as a backup for team members to ensure smooth functioning of work as and when required.
Sales Executive
Monitored email for upcoming promotions, location transfer or price changes.
Ensured incoming emails are replied to in a prompt fashion and with pertinent information.
Prepared list of items as per stock requirements.
Checked prices of items manually and systematically.
Designed placards of items from Adobe Photoshop or Illustrator.
Consolidated inventory report from ERP System and generated to Location Transfer Inventory report.
Coordinate sales team by filling important documents and communicating relevant information.
Sorted all the display items by assortment.
Assisting customer needs with excellent service.
Promote awareness of company’s brand image.
Respond to complaints from customers and give after-sales support when requested.
Administrative Assistant / Document Controller
Prepare all subcontracts and maintain all logs.
Proficiently administer all clerical duties such as typing, filing, etc.
Prepare all transmittals, which transmit anything leaving the office without a cover letter.
Maintain shop drawing and submittal logs.
Prepare all change order proposal received from the project manager.
Support the project manager with material quotation and preparation of bidding documents.
Assist project manager and superintendent to secure and organize all project close-out documents.
Checking and inspecting the material deliveries from the suppliers.
Screening phone calls, inquiries and requests, and handling them when appropriate.
Dealing with incoming e-mails and fax often corresponds on behalf of the manager.
Prepare the documents, briefing paper and reports for presentation.
Coordinate various office support services, including purchasing and facilities management.
Control the incoming and outgoing documentation process and maintaining files and project reports.
Maintain computer database of all filed documents.
Education
Computer Programming System & Design - 2 Years Diploma