Syed Abuthahir AM

IT Support Engineer

IT Support Engineer with an exceptional ability to build user-friendly networks of any size seeking the opportunity to become an asset to a company and its employees. I am willing to work for an organization where I can use my talents and skills to grow and expand the organization.

Last Resume Update April 30, 2019
Address Dubai, United Arab Emirates
E-mail sdabuthahir.ap@gmail.com
Phone Number (971)523201889

Experience

Al Jadeed Bakery L.L.C
It Assistant
May 2017 - Current

 Configuration of Active Directory and security level permission assigning for users.
 Basic configuration and creating policy of firewalls - Fortinet.
 Manage & troubleshoot the network infrastructure & monthly server data backup on NAS storage.
 Managing access rights of shared folders to users based on the requirement approval.
 Carry-out regular check of the servers and provide technical support to PC end users.
 Configuring and troubleshooting Network printer & Scanner, Access Point and Routers.
 Troubleshoot, diagnose problems, implement corrective action procedure within prescribed guidelines and/or escalates to senior technical resources as appropriate.
 Provide end-user support for IT related hardware & software, printer & fax related issues. Quick response time & query resolution.
 Configure Microsoft outlook email IDs for the new users and re-routing of mails.
 Providing End user support for oracle and DCS Tab.
 Maintain records/logs of repairs and fixes and inventory details.
 Contributes to unit goals by accomplishing related duties as required.
 CCTV Camera Installation & configuration.
 Cabling knowledge on both Voice & Data.

Al Jadeed Bakery L.L.C
It Assistant
May 2017 - Current

 Configuration of Active Directory and security level permission assigning for users.
 Basic configuration and creating policy of firewalls - Fortinet.
 Manage & troubleshoot the network infrastructure & monthly server data backup on NAS storage.
 Managing access rights of shared folders to users based on the requirement approval.
 Carry-out regular check of the servers and provide technical support to PC end users.
 Configuring and troubleshooting Network printer & Scanner, Access Point and Routers.
 Troubleshoot, diagnose problems, implement corrective action procedure within prescribed guidelines and/or escalates to senior technical resources as appropriate.
 Provide end-user support for IT related hardware & software, printer & fax related issues. Quick response time & query resolution.
 Configure Microsoft outlook email IDs for the new users and re-routing of mails.
 Providing End user support for oracle and DCS Tab.
 Maintain records/logs of repairs and fixes and inventory details.
 Contributes to unit goals by accomplishing related duties as required.
 CCTV Camera Installation & configuration.
 Cabling knowledge on both Voice & Data.

Care It Solutions
DL1 Desktop support engineer
Sep 2015 - Sep 2016

 Build and maintain a computer network with capabilities of sharing information.
 Windows server 2003 & 2012 installation and configuration and troubleshooting server issues.
 Troubleshoot issues with the network in order to make it run more efficiently and to avoid future problems.
 Database Backup & OS Installation like Windows 7, Windows 8, 10 & Linux.
 Manage Active Directory and Domain rights to give access to users.
 Troubleshooting and maintaining of Network connectivity issues for various projects.
 Troubleshooting Hardware, Thin Clients and Software issues like Hustle, POS.
 Troubleshooting Printer Issues like Canon, Thermal Printer via network.
 Configuration & Troubleshooting of Applications like Outlook, Hustle, etc.

Care It Solutions
DL1 Desktop support engineer
Sep 2015 - Sep 2016

 Build and maintain a computer network with capabilities of sharing information.
 Windows server 2003 & 2012 installation and configuration and troubleshooting server issues.
 Troubleshoot issues with the network in order to make it run more efficiently and to avoid future problems.
 Database Backup & OS Installation like Windows 7, Windows 8, 10 & Linux.
 Manage Active Directory and Domain rights to give access to users.
 Troubleshooting and maintaining of Network connectivity issues for various projects.
 Troubleshooting Hardware, Thin Clients and Software issues like Hustle, POS.
 Troubleshooting Printer Issues like Canon, Thermal Printer via network.
 Configuration & Troubleshooting of Applications like Outlook, Hustle, etc.

Trendy Global System
System Admin
Apr 2014 - Mar 2015

 Provided network specific technical expertise for the support of system requirements.
 Configured and administered a defined technology and system (e.g., Hardware, Operating Systems, and network) in support of on-going operations and projects.
 Website Design by using knowledge of HTML, CSS.
 Troubleshooting Hardware and Software issues.
 Configure & Maintain a Network connectivity

Trendy Global System
System Admin
Apr 2014 - Mar 2015

 Provided network specific technical expertise for the support of system requirements.
 Configured and administered a defined technology and system (e.g., Hardware, Operating Systems, and network) in support of on-going operations and projects.
 Website Design by using knowledge of HTML, CSS.
 Troubleshooting Hardware and Software issues.
 Configure & Maintain a Network connectivity

Education

Anna University
B.Tech
Aug 2010 - Mar 2014

Information Technology

Anna University
B.Tech
Aug 2010 - Mar 2014

Information Technology

Contact Candidate