Sreeprabha PK
A highly organised and detail-oriented Customer Service with 5 years experience.Dear Sir/Madam,
I am writing in regards to the position that is open with your company at this time. I am a highly capable professional with over 5 years of customer service & Receptionist experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I have the ability to build relationships with internal and external customers via the telephone. I can solve problems, quickly and precisely.
The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part of your team.
Thank You
| Last Resume Update | June 7, 2019 |
| Address | Al Rahideya, United Arab Emirates |
| [email protected] | |
| Phone Number | +971547907741 |
Experience
Front Desk cum Lounge Staff
To ensure all customers facing areas are kept cleaned, neat and tidy at all times.
To engage with the guests requiring the valet service associated with the showers.
To maintain an exceptional standard as laid out in the operating procedures.
Ensure that a ready supply of all service items are available at all times, liaising with back of house staff to ensure a smooth, efficient service to our customers.
To follow and adhere to the daily, weekly and monthly cleaning schedule.
Comply with open and close procedures.
Customer Service Agent
Contact potential or existing customers to inform them about the product or service using scripts.
Answer questions about cars or the company.
Ask questions to understand customer requirements and close sales.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Manage a portfolio of accounts to achieve long-term success.
Develop positive relationships with clients.
Act as the point of contact and handle customer’s individual needs.
Responds to any inquiries from the consumer.
Dedicated Staff of Malaysia Airlines
Greet & Meet the customers.
Using an airline computerized system.
Passenger’s reception at check-in desks.
Luggage’s and tickets check-in.
Delays and irregularities management.
Airline Services Management.
Passenger check-in & Make general passenger announcements.
Check, weigh the baggage, calculate any excess baggage charges and process payment.
Passengers boarding and disembarking at the gateway, on the track or by bus.
Management of passengers with specificities.
Escort Service for unaccompanied minors.
Customer Service Agent
Greet & Meet the customers.
Escort Service for unaccompanied minors.
Escort Service for cabin crews at arrivals and departures.
Escort Services for VIP Passenger.
Liaise with external and internal passengers.
Provide outstanding customer service answering general inquiries at the airport.
Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
Education
Bachelor of Business Administration