LECLERC REUNION, 2018-today La REUNION
Assistant General Manager
A rigor and a methodology to set up and follow our commercial policy. Great resistance to the pressure, during the crisis of the yellow jugs in 2018. We had to reorganize the flow of goods, manage the opening of the store while ensuring the safety of teams, customers and the store. Implement Excellence Of Operation. Specific security for the store during riots lasting 20 days.
Human
o Manage 110 Employees (with 1DH and 6 Managers)
o Recruitments for a different service.
o Trained the team (costumer service, how to manage the order,)
o Increment the policies rules with good communication
Assets
o Insure safety work place for team and customer in our store
o Guarantee of hygiene of the store (food safety, HACCP,)
o Ensure the work in good conditions
Finance
o Handle the KPI’s
o Analyze, Resolve and find solution
o Build strategies to achieve target (50M€,2200Sqm.)
Costumer
o Determine for our customer the products, activities and services in store.
o Identify market development.
o Developed relationship with the local authorities
Carrefour MAF (TALA MALL), 2017-2018 Riyad- KSA
Market Department Head
Instrumental in increasing the margin of turnover by 2 points after remodeling all sections. Also developed a new chart system for the daily tasks of the team. I implement the VIP Customer in my store.
Human
o Manage 33 Employees (with 4 Managers)
o Recruitments a different profile for the market (butcher, baker, salesman,).
o Trained the team (costumer service, how to manage the order,)
Assets
o Insure safety work place for team and customer in our store
o Guarantee of hygiene of the fresh food Department (food safety, HACCP,)
o Ensure the work in good conditions
Finance
o Handle the KPI’s
o Analyze, Resolve and find solution
o Build strategies to achieve target (35M€, - 4% of Shrinkage.)
Costumer
o Determine for our customer the products, activities and services in store.
o Identify market development.
o Increase our range by 10% (pizza, Mannakich, etc.…)
o Developed relationship with the local farms.
Carrefour MAF (Rashid Mall), 2014-2017 Khobar – KSA
Market Department Head
To enhance the sales and to increase the profit margins by ensuring stringent quality parameters for food bakery and restaurant and butchery.
Human
o Manage 55 Employees (with 5 Managers)
o Recruitments a different profile for the market (butcher, baker, salesman,).
o Trained the team (costumer service, how to manage the order,)
Assets
o Insure safety work place for team and customer in our store
o Guarantee of hygiene of the fresh food Department (food safety, HACCP,)
o Ensure the work in good conditions
Finance
o Handle the KPI’s
o Analyze, Resolve and find solution
o Build strategies to achieve target (25M€, - 4.5% of Shrinkage.)
Costumer
o Determine for our customer the products, activities and services in store.
o Identify market development.
o Increase our range in bakery and butchery by 30% (special bread, pastry, meat product, etc.…)
o Developed relationship with the local farms and government.
Carrefour France, 2013-2014 Rosny-Sous-Bois - France
OPSS Section Manager
initially the section ranked 3rd in the whole country, it now ranked first. Handled all marketing levels to reach fixed targets for shrinkage, margin, TO, penetration, contribution, quality and freshness and cost.
Carrefour France, 2005-2013 Rosny-Sous-Bois - France
Non-Food Section Manager
I Was responsible for leading a team of 20 employees generating a turnover of 6M€. Implemented new technologies to highlight the entire block buster present the store and trained salesman to enhance the TO and the service.
Carrefour France, 2008-2013 Expert Non-Food Manager