Postpaid Collection & Recoveries
 Review monthly collection targets soon after each billing cycle (92% from total billed)
 Daily review of collection performance
 Review overdue and dunning customers and remind Account Managers on settlements
 Provide daily review of the settlements from the reminded customers to the Account
Managers.
 Action on the customers as per the dunning policy
Recoveries
 Review accounts with non-settlements and send reminder letters
 Pass credit / debit adjustments (system migration Feb 2017)
 Provide payment plan to customer which help to settle OS smoothly
 Handing over the accounts which are actioned on dunning to GCM (recovery agency)
 Follow up on payments on accounts submitted to recovery agency and provide reports
Customer Relations
 Handle bill disputes of the accounts assigned to each member in the team in order to gear up
collection and minimize bad debt.
 Maintain interactive relationship with the internal customers with an objective of collecting
the postpaid bills
 Follow up on with relevant stakeholders internally to assist customers on various complaints
and provide the solution within service levels.
 Verification process for new account activation

Systems & Reports
 Daily Collection report (Partner wise and Flagship payment report)
 Daily Trust Key report
 Monthly Paysum dump (sent from Billing department)
 Revenue Report (billed Vs. payment)
 Payment breakdown to upload on system for one cheque payment

 Handled customer queries via email and telephone for the brand NIKE & GAP.
 Meeting customers’ at least once a month to ensure the service quality which we provide and
to analyze, understand, negotiate and make action to their requirements accordingly.
 Maintained and documented all the important record.
 Ensuring the logistics of the goods delivered to customer on time.

 Documented scrutiny and collection for visa processing
 Handled customer/applicant queries personally or via email and telephone
 Maintained and recorded all application data
 Handled cash and bank related transactions when assigned
 Ensuring all administration and logistics of passport delivery to consulate/applicant.

 Handled customer queries via email and telephone
 Ensuring the goods to be delivered to customer on time
 Maintained total customer base and follow-up with after sales services
 Handled cash and all bank related transactions
 Operating spreadsheet programs and other types of software to load and manipulate data and
to produce reports
 Review clients with non-settlements and forward the report to recoveries to follow-up/send reminder letters.