• Preparing all SOPs, policies and procedures for Front Office, Security, Reservations, Guest Services and Recreation.
• Interviewing and hiring employees.
• Concentrating on the trainings in different sections to ensure the best service provided.
• Following up on purchases and new items for setting up different areas in the resort.
• Working together with the Sales and Marketing for having the Rate strategy in place and setting up the Revenue Systems. Coordinating with the Marketing department to have brochures, flyers, and different collaterals for the Rooms and for distribution is ready.

• Following up on guests complaints until it is resolved to the guest’s convenience.
• Following up with the Guest Service team on daily basis to ensure the Guest experience program is followed and VIPs are given the service accordingly.
• Preparing the daily forecast and rooms pick up and send it to the GM and the concerned departments.
• Preparing for the Revenue meeting and updating the selling strategy with the GM based on the occupancy levels.
• Preparing the duty schedules for Front Office and Reservations.
• Recruiting Front Office and Reservations employees whenever there is a vacancy.
• Complete month end reports.
• Resolving the discrepancies which are sent by the accounts department on timely basis and ensure no paymasters are pending.

• Taking care of the guests stays and ensure all complaints are resolved in a timely manner.
• Involved in the recruitment process, i.e interviewing and selecting the required candidates.
• Coordinating with the Employee Development department with regards to the colleagues training and giving them on time.
• Completing daily and monthly reports.
• Monitoring closely the expenses of the Rooms Division department and ensuring it is in line with the budget.
• Checking along with the Executive Housekeeper the suites and ensure the cleanliness is up to the standards.
• Arranging monthly meetings and team gatherings between Housekeeping and Front Office departments to discuss all operational aspects.
• Involved in the Housekeeping inventory and closely monitoring the Par Stock levels to ensure no shortage is recorded and guests are getting their supplies.

• Ensure highest levels of service is delivered by the team members.
• Conduct Front Office monthly meeting to discuss departmental updates and monthly figures.
• Monitor daily pick up and ensuring rates are set accordingly.
• Prepare the figures for the weekly Revenue Meeting and send the agenda afterwards.
• Ensure highest levels of service is delivered by the team members.
• Complete the monthly report and forward it to the management and corporate office.
• Ensure the daily tasks for the security officers are completed on daily basis.
• Ensure the CCTV cameras and DVRs are always in good condition.
• Complete the incident report and report of theft when incidents occur.
• Ensure the CID report is completed and sent each shift.

• Conducting Front Office monthly meeting
• Ensure the highest level of service is delivered by the team members.
• Coordinating with the Revenue Manager in order to maximize occupancy percentage and revenue.
• Completing the monthly report and forwarding it to the management and corporate office.
• Ensure the satisfaction of recreation members; listen to their suggestions and comments and work to resolve it.
• Coordinating with the marketing department for creating new promotions which help attracting new members.
• Controlling the expenses over the chemicals and cleaning liquids.
• Ensure the cleanliness of the gym, steam room, sauna room and swimming pool.
• Ensure the daily tasks for the security officers are completed on daily basis.
• Complete the incident report and report of theft when incidents occur.
• Ensure the CID report is completed and sent each shift.

• Conduct monthly FO meeting and daily briefing.
• Attend daily morning briefing with the GM and department heads.
• Conduct the afternoon briefing within the department.
• Check the registration cards and ensure that billing procedures are followed.
• Check guest profiles and ensure that all fields are updated.
• Check VIP rooms and coordinate with the Housekeeping.
• Prepare Month End Reports.
• Monitor daily reports like credit limit report, traces report and guest comments report.
• Prepare the weekly schedule and plan staff vacations.
• Order requisitions and approve purchase orders.
• Arrange trainings and refresher courses and coordinate with Employee Development Department.
• Meet guests and VIPs, attend special requests and solve guests’ complaints.
• Attend the profit & loss meeting and give explanation for over budget expenses.

Duty Manager - Preopening team (period of 6 months as there was a delay in the opening and internal transfer to Villa Rotana was offered to me).

• Ensure the highest level of service is provided.
• Meet VIP's and regular guests.
• Ensure the cleanliness of the lobby, front desk area and the hotel's outlets.
• Attend the guests' complaints and dealing with it immediately.
• Generate the Night Manager Report and distribute it on daily basis to all departments.
• Check the hotel premises, all floors and the parking area.
• Ensuring the Night Run process is completed successfully.

Bachelor Degree in Hotel Management and Tourism