Experienced Director Of Operations with over 18 years in hospitality industry. Focused on driving company growth and revenue in fast-paced and competitive climates. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Creative hospitality industry professional consistently saved costs while increasing profits. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced in Pre-Openings and re-branding of Hotels & Resorts.