
chadi samaan
HOTEL MANAGER- HOTEL / HOTEL APARTMENTS
An expert in identifying and capitalizing on opportunities to build revenue, experienced in Hotel
Apartments pre-openings and rapid revenue growth in highly competitive market like Dubai. I’m
able to respond quickly to change in market conditions and revise strategies accordingly.
Core Competencies Include:
Exceptional operation management skillsHands on Manager Revenue
growth/EnhancementEffective cost managementbest internal Audit scorePre-
Opening/Opening ExperienceFirst Class Guest ServiceHandling Multi Million Dirham
BudgetStaff satisfaction
Executive Highlights
o Expertise in opening new hotel Apartments- Successfully transformed the new Oaks
Liwa Height Hotel-JLT into lucrative 15M AED per Year GOP operation through
innovative business strategies, exceptional travel agents relation and solid leadership.
o Restructuring for rapid growth- Achieved a substantial growth in GOP and NOP over
18 months and reserved the earnings from a net profit of AED 500,000 per year to AED
2M net profit per year.
o Transformed ordinary Hotel to extraordinary Hotel- Elevated guest satisfaction rating
on Booking.com from 6.9 to 8.4 in 18 months.
o Develop new Standard operating procedures- Develop Standard operating
procedures and ensure are implemented, always strive to improve upon successful and
positive culture evidence by high employee morale and low turnover.
Awards and Key Achievements
o Certificate of appreciation and gold-plated plaque given by Dubai Police (Security
Department) for my contribution to the service of the public
o Certificate of Appreciation from Islamic Heritage and Research Organization
o Booking.com: Award winning for achieving 8.4 guest satisfaction score
o Highest Occupancy: 44 consecutive days of 100%, recorded in Dubai’s newspapers
Professional Experience
Cater Catering Services-Dubai &Abu Dhabi
August 2018- Till Present
Director of Operation (Acting General Manager)
Key Achievements
Reporting directly to the board members
Turnover of 16M per year
Catering for high profile companies in 21 different locations including 2
hotels 5* in Dubai.
Responsible for restructuring of the entire company in Dubai and Abu
Dhabi.
Responsible to present a business plan along with budget for 2019 and
2020.
Develop all SOPs for all departments to be in line with food safety
standards of Dubai Municipality
Improved and implemented all Finance department processes across the
company including all cash sales locations
Improved the relationship with our existing clients and ensured client are
satisfied at all times.
Working closely with Sales team to develop new strategies for new
potential business
Ensure that Haccap standards are implemented at all times.
Enhanced the relationship with our suppliers and work closely with our
procurement department to ensure quality product are maintained.
Setting up “outdoor Catering Department)
________________________________________________________________________
Stella Di Mare Hotel, Dubai Marina
Part of Stella Di Mare Hotels and Resorts- Egypt
June 2017 till July 2018
Hotel Manager (EAM) - Pre-Opening Team
Key Achievements
The Hotel consist of 31 floors with 369 Rooms and suites with 7 outlets,
Spa and 3 meeting rooms.
Setting up room numbers and categorize rooms in coordination with the
General manager based on the selling strategies
Setting up the PMS and make the necessary changes for all concerned
departments including reservations and sales.
Source valet parking companies, prepare comparisons and discuss with
GM/Owner
Working on selecting the hotel main landline number with DU, the service
provider
Working closely with Alpha Data for setting up the telephone system,
telephone faceplates as well as public areas telephone count.
Working with the contractors on executing the work in the
MDF/Telephone rooms
Reviewing the head office Standard operating procedures and make the
necessary changes to be in line with UAE Hotels standards
Monitoring on the progress of the reception area, rooms and health club
on daily basis.
Relieving GM during his absence.
.
________________________________________________________________________
Nojoum Hotel Apartments, Dubai
Part of Al Ghurair Investment Group
September 2012 till June 2018
Hotel Manager
Key Achievements:
Turnover of AED14M per year
Evaluate and re-negotiated all vendor services contracts, resulting to
15% saving while quality maintained.
Improved employees retention through implementation of departmental
training, employee recognition program that resulted turnover rate of 2%
in three years
Develop of all standard operating procedure and monitor its
implementation
Establish excellent relationship with wholesalers/travel agents and top
corporate companies
Directed and coordinated the Food and Beverage outlet operation.
Create an awareness of the Health club to attract outside members.
Increased the score of online guest review on Booking.com from 6.9 to
8.4 up to end of 2015. 2016 to 2017 remains between 8.2 and 8.3
Develop and completed multi-apartments refurbishment project within
budget and allotted time.
Al Faris Group of Deluxe Hotel Apartments, Dubai
Part of Dubai Investment Group and ANC group
November 2009 – September 2012
Hotels Manager
Key Achievements:
Turnover of 18M per year
In charge of 3 hotels with total inventory of 117 apartments.
Achieved year to date occupancy of 85% in 2010, showing an increase
of 40% compared to 2009/2008 with an increase of 15% in revenue and
35% increase in GOP.
Monitoring day to day operation and ensuring that all aspects of the
hotels are operated to the desired standard.
Develop and Implement short and long term selling strategy based on
the market changes
Believes in operating with minimum manpower while high service
quality is maintained.
Effective Cost Management
Preparing the annual budget in coordination of the Group Finance
Manager.
Responsible for the Deluxe hotel recent soft refurbishment
Develop staff loyalty program and encourages ownership and employee
engagement in the workplace.
Creating market awareness of the brand
________________________________________________________________________
Oaks Liwa Heights, Dubai
Deluxe Hotel & Offices Mix
Oaks Group of Hotels and Resorts – Australia
(Now Anantara Hotels and Resorts)
February 2008 – November 2009
Resident Manager- Pre-Opening Team
Key Achievements:
Turnover of 28M per year
Opening of 40 floors building, consist of 22 floors of a hotel apartments
and 17 floors of offices managed by Oaks Group(Australia)
Setting up all purchase agreements with vendors
Setting up and opening all day dining restaurant,
Develop and implement Standard operating procedures.
Coordinate pre-opening operational budget followed by the yearly
operational budget.
Handling all recruitments with coordination of the Human resources
department.
Coordinating with the consultant for the handover of the offices.
Involved directly in all pre-opening IT systems installations.
Obtaining the required hotel licenses and authorizations to operate.
Set up of Front Office and Housekeeping departments.
Initiate the training program for operational departments.
Hotel opened in September 2008 within allotted time
After 10 months of operation, a highest occupancy of 83% among our
competitors was achieved
Achieved the company’s financial targets
Implemented guest satisfaction program, allowing hotel to improve
standards over 90% over one year.
_____________________________________________________________________________
Taj Palace Hotel Dubai - UAE
5* Luxury Property
Taj Hotels & Resorts Luxury Division
November 2004 – February 2008
Front Office Manager
Key Achievements:
Turnover of AED 65 Million in rooms revenue
Reporting to the General Manager
Managing a team of 54 employees
Involved in revenue management
Setting selling strategies with the sales team & reservations
Created an up selling system to maximize rooms revenue
Implemented cost control system to remain within budget at all times
Setting an induction plan for the new employees in the department
Weekly training on all operational aspects of the front desk
Highest up selling revenue since hotel opening.
Increasing the customer feedback “excellent scores” by 16%
Opened 2 additional Club Floor to optimize revenue
Involved in the yearly preparation of the rooms budget.
Preparing the yearly Front office budget in terms of revenue and
expense.
Increase the percentage of guests escorted to their rooms by 55%
Daily inspection of rooms/apartments for cleanliness and safety.
Closely monitors all housekeeping processes to ensure high level of
services provided to the guest.
_____________________________________________________________________________
Taj Palace Hotel Dubai - UAE
5* Luxury Property
Taj Hotels & Resorts Luxury Division
Oct 2002 till Oct 2004
Night Manager
Acting on behalf of the General Manger on night duty
Ensured smooth running of the operations
Optimizing rooms occupancy
Implemented a competition report with hotels within the local area
Handled overbooking situations with minimal book outs.
Minimizing complaints
Handling and escorting VIP guests
Relieved IT Manager when on vacation
_____________________________________________________________________________
Jumeira Rotana Hotel, Dubai – UAE
4* property
Rotana Hotels & Resorts
March 1999 till Sep 2002
Front Office Supervisor
Updating reception staff about daily selling strategy
Supervising day-to-day operation
Implementing & maintaining standards operating procedures
Preparing the weekly duty roster
Preparing all VIP arrivals amenities.
Check in and check outs
Monitoring staff performance closely.
_____________________________________________________________________________
Hilton Cyprus- Nicosia
5* property
Hilton Hotels Worldwide
1995-1996 Part of School Training
Waiter- Banquet
Four Seasons Cyprus- Limassol
5* property
1996-1997 Part of School Training
Waiter- Fine Dining Restaurant
Training courses
Up selling techniques (TSA)
Fidelio Front Office
Opera system
WinHMS FO System
Art of hospitality
Fire fighting training
First aid
Computer Skills
Fidelio Front Office.
Opera system ( involved in all departments installation)
HMS, system (involved in all departments installation)
Hirum system, all departments (Used in Oaks Australia)
Word
Excel
PowerPoint
Education
1997 –1999 Introduction to hospitality industry Course - American Hotel and Motel
Association, Cairo
Sales & Marketing Course - American Hotel and Motel Association,
Cairo
1995 – 1997 Hotel Management Diploma, Europa College- Cyprus
Languages
Arabic Mother tongue
English, fluent written and spoken
Personal information
Syrian National, DOB: 6/3/1976
Last Resume Update | May 30, 2019 |
Address | Dubai, United Arab Emirates |
[email protected] | |
Phone Number | 0501414081 |