HOTEL MANAGER- HOTEL / HOTEL APARTMENTS
An expert in identifying and capitalizing on opportunities to build revenue, experienced in Hotel
Apartments pre-openings and rapid revenue growth in highly competitive market like Dubai. I’m
able to respond quickly to change in market conditions and revise strategies accordingly.
Core Competencies Include:
Exceptional operation management skillsHands on Manager Revenue
growth/EnhancementEffective cost managementbest internal Audit scorePre-
Opening/Opening ExperienceFirst Class Guest ServiceHandling Multi Million Dirham
BudgetStaff satisfaction
Executive Highlights
o Expertise in opening new hotel Apartments- Successfully transformed the new Oaks
Liwa Height Hotel-JLT into lucrative 15M AED per Year GOP operation through
innovative business strategies, exceptional travel agents relation and solid leadership.
o Restructuring for rapid growth- Achieved a substantial growth in GOP and NOP over
18 months and reserved the earnings from a net profit of AED 500,000 per year to AED
2M net profit per year.
o Transformed ordinary Hotel to extraordinary Hotel- Elevated guest satisfaction rating
on Booking.com from 6.9 to 8.4 in 18 months.
o Develop new Standard operating procedures- Develop Standard operating
procedures and ensure are implemented, always strive to improve upon successful and
positive culture evidence by high employee morale and low turnover.
Awards and Key Achievements
o Certificate of appreciation and gold-plated plaque given by Dubai Police (Security
Department) for my contribution to the service of the public
o Certificate of Appreciation from Islamic Heritage and Research Organization
o Booking.com: Award winning for achieving 8.4 guest satisfaction score
o Highest Occupancy: 44 consecutive days of 100%, recorded in Dubai’s newspapers
Professional Experience
Cater Catering Services-Dubai &Abu Dhabi
August 2018- Till Present
Director of Operation (Acting General Manager)
Key Achievements
 Reporting directly to the board members
 Turnover of 16M per year
 Catering for high profile companies in 21 different locations including 2
hotels 5* in Dubai.
 Responsible for restructuring of the entire company in Dubai and Abu
Dhabi.
 Responsible to present a business plan along with budget for 2019 and
2020.
 Develop all SOPs for all departments to be in line with food safety
standards of Dubai Municipality
 Improved and implemented all Finance department processes across the
company including all cash sales locations
 Improved the relationship with our existing clients and ensured client are
satisfied at all times.
 Working closely with Sales team to develop new strategies for new
potential business
 Ensure that Haccap standards are implemented at all times.
 Enhanced the relationship with our suppliers and work closely with our
procurement department to ensure quality product are maintained.
 Setting up “outdoor Catering Department)
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Stella Di Mare Hotel, Dubai Marina
Part of Stella Di Mare Hotels and Resorts- Egypt
June 2017 till July 2018
Hotel Manager (EAM) - Pre-Opening Team
Key Achievements
 The Hotel consist of 31 floors with 369 Rooms and suites with 7 outlets,
Spa and 3 meeting rooms.
 Setting up room numbers and categorize rooms in coordination with the
General manager based on the selling strategies
 Setting up the PMS and make the necessary changes for all concerned
departments including reservations and sales.
 Source valet parking companies, prepare comparisons and discuss with
GM/Owner
 Working on selecting the hotel main landline number with DU, the service
provider
 Working closely with Alpha Data for setting up the telephone system,
telephone faceplates as well as public areas telephone count.
 Working with the contractors on executing the work in the
MDF/Telephone rooms
 Reviewing the head office Standard operating procedures and make the
necessary changes to be in line with UAE Hotels standards
 Monitoring on the progress of the reception area, rooms and health club
on daily basis.
 Relieving GM during his absence.
.
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Nojoum Hotel Apartments, Dubai
Part of Al Ghurair Investment Group
September 2012 till June 2018
Hotel Manager
Key Achievements:
 Turnover of AED14M per year
 Evaluate and re-negotiated all vendor services contracts, resulting to
15% saving while quality maintained.
 Improved employees retention through implementation of departmental
training, employee recognition program that resulted turnover rate of 2%
in three years
 Develop of all standard operating procedure and monitor its
implementation
 Establish excellent relationship with wholesalers/travel agents and top
corporate companies
 Directed and coordinated the Food and Beverage outlet operation.
 Create an awareness of the Health club to attract outside members.
 Increased the score of online guest review on Booking.com from 6.9 to
8.4 up to end of 2015. 2016 to 2017 remains between 8.2 and 8.3
 Develop and completed multi-apartments refurbishment project within
budget and allotted time.
Al Faris Group of Deluxe Hotel Apartments, Dubai
Part of Dubai Investment Group and ANC group
November 2009 – September 2012
Hotels Manager
Key Achievements:
 Turnover of 18M per year
 In charge of 3 hotels with total inventory of 117 apartments.
 Achieved year to date occupancy of 85% in 2010, showing an increase
of 40% compared to 2009/2008 with an increase of 15% in revenue and
35% increase in GOP.
 Monitoring day to day operation and ensuring that all aspects of the
hotels are operated to the desired standard.
 Develop and Implement short and long term selling strategy based on
the market changes
 Believes in operating with minimum manpower while high service
quality is maintained.
 Effective Cost Management
 Preparing the annual budget in coordination of the Group Finance
Manager.
 Responsible for the Deluxe hotel recent soft refurbishment
 Develop staff loyalty program and encourages ownership and employee
engagement in the workplace.
 Creating market awareness of the brand
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Oaks Liwa Heights, Dubai
Deluxe Hotel & Offices Mix
Oaks Group of Hotels and Resorts – Australia
(Now Anantara Hotels and Resorts)
February 2008 – November 2009
Resident Manager- Pre-Opening Team
Key Achievements:
 Turnover of 28M per year
 Opening of 40 floors building, consist of 22 floors of a hotel apartments
and 17 floors of offices managed by Oaks Group(Australia)
 Setting up all purchase agreements with vendors
 Setting up and opening all day dining restaurant,
 Develop and implement Standard operating procedures.
 Coordinate pre-opening operational budget followed by the yearly
operational budget.
 Handling all recruitments with coordination of the Human resources
department.
 Coordinating with the consultant for the handover of the offices.
 Involved directly in all pre-opening IT systems installations.
 Obtaining the required hotel licenses and authorizations to operate.
 Set up of Front Office and Housekeeping departments.
 Initiate the training program for operational departments.
 Hotel opened in September 2008 within allotted time
 After 10 months of operation, a highest occupancy of 83% among our
competitors was achieved
 Achieved the company’s financial targets
 Implemented guest satisfaction program, allowing hotel to improve
standards over 90% over one year.
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Taj Palace Hotel Dubai - UAE
5* Luxury Property
Taj Hotels & Resorts Luxury Division
November 2004 – February 2008
Front Office Manager
Key Achievements:
 Turnover of AED 65 Million in rooms revenue
 Reporting to the General Manager
 Managing a team of 54 employees
 Involved in revenue management
 Setting selling strategies with the sales team & reservations
 Created an up selling system to maximize rooms revenue
 Implemented cost control system to remain within budget at all times
 Setting an induction plan for the new employees in the department
 Weekly training on all operational aspects of the front desk
 Highest up selling revenue since hotel opening.
 Increasing the customer feedback “excellent scores” by 16%
 Opened 2 additional Club Floor to optimize revenue
 Involved in the yearly preparation of the rooms budget.
 Preparing the yearly Front office budget in terms of revenue and
expense.
 Increase the percentage of guests escorted to their rooms by 55%
 Daily inspection of rooms/apartments for cleanliness and safety.
 Closely monitors all housekeeping processes to ensure high level of
services provided to the guest.
_____________________________________________________________________________
Taj Palace Hotel Dubai - UAE
5* Luxury Property
Taj Hotels & Resorts Luxury Division
Oct 2002 till Oct 2004
Night Manager
 Acting on behalf of the General Manger on night duty
 Ensured smooth running of the operations
 Optimizing rooms occupancy
 Implemented a competition report with hotels within the local area
 Handled overbooking situations with minimal book outs.
 Minimizing complaints
 Handling and escorting VIP guests
 Relieved IT Manager when on vacation
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Jumeira Rotana Hotel, Dubai – UAE
4* property
Rotana Hotels & Resorts
March 1999 till Sep 2002
Front Office Supervisor
 Updating reception staff about daily selling strategy
 Supervising day-to-day operation
 Implementing & maintaining standards operating procedures
 Preparing the weekly duty roster
 Preparing all VIP arrivals amenities.
 Check in and check outs
 Monitoring staff performance closely.
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Hilton Cyprus- Nicosia
5* property
Hilton Hotels Worldwide
1995-1996 Part of School Training
Waiter- Banquet
Four Seasons Cyprus- Limassol
5* property
1996-1997 Part of School Training
Waiter- Fine Dining Restaurant
Training courses
 Up selling techniques (TSA)
 Fidelio Front Office
 Opera system
 WinHMS FO System
 Art of hospitality
 Fire fighting training
 First aid
Computer Skills
 Fidelio Front Office.
 Opera system ( involved in all departments installation)
 HMS, system (involved in all departments installation)
 Hirum system, all departments (Used in Oaks Australia)
 Word
 Excel
 PowerPoint
Education
1997 –1999 Introduction to hospitality industry Course - American Hotel and Motel
Association, Cairo
Sales & Marketing Course - American Hotel and Motel Association,
Cairo
1995 – 1997 Hotel Management Diploma, Europa College- Cyprus
Languages
Arabic Mother tongue
English, fluent written and spoken
Personal information
Syrian National, DOB: 6/3/1976