 Receive, review, and process import documentation from our warehouses.
 Trace key transaction information such as HBL, commercial invoice, and other required documents to determine if record is available
 Highly skilled in performing tasks associated with shipping and receiving products
 Hands on experience in monitoring order cycles and supply requisitions
 Able to identify the need for repairs and maintenance of supplies and equipment
 Conversant with tracking routine logistic transactions
 Check invoices against service requests and verify invoices
 Monitor incoming supplies for quantity and quality
 Process logistics requests from various management sources
 Maintain safety of property
 Manage paperwork associated with shipping duties
 Interface with vendors and clients to ensure proper delivery of shipment
 Developed and implemented a system that checks for shipment quality and quantity using data from invoices and quantity cards
 Following up with Operation department and our warehouses.
 Index and create tracking files to initiate customs clearance process once documents are received.
 Route created tracking files to customs brokerage work flow process to insure timely processing.
 Monitor transactions and notify supervisory personnel of any problems or irregularities.
 Perform and implement all custom clearance activities.

 Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 25 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analysis and implementation of staffing, training, and scheduling.
 Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
 Provide daily direction and communication to employees so that customer service calls shall be answered on time, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
 Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
 Use appropriate judgment in upward communication regarding department or employee concerns.
 Provide Daily Performance and KPI’s Reports.

 Handling all customers complains and giving them all information they need.
 Linking between company departments and following up complains.
 Handle all physical issues.
 Perform other related duties as assigned.
 Manage customers' accounts and record details of actions taken.

 Handling all customers complains and giving them all information they need.
 Linking between company departments and following up complains.
 Perform other related duties as assigned.
 Manage customers' accounts and record details of actions taken.

 Handling all customers complains and giving them all information they need.
 Linking between company departments and following up complains.
 Perform other related duties as assigned.
 Manage customers' accounts and record details of actions taken.

Bachelor of commerce, Faculty of commerce and foreign trade, Political science Department -Helwan University, Cairo, Egypt.