• Coordinate with associates to ensure smooth workflow and delivery of high quality and timely services to customers.
• Assist Dealers while covering the amounts with the banks by monitoring live market rates and by maintaining the optimum spread.
• Generate daily spot value transaction reports for ensuring prompt credit.
• Quote to corporate and Individual transactions and follow up for accepted deal and post-transaction service for better customer experience
• Regular monitoring of competitors pricing.
• Develop street corner pricing for branches facing stiff competition.
• Minimize Operations risks for treasury by ensuring that all transactions that are processed comply fully with relevant policy.
• Identifying the areas of revenue leakage and develop action plans to cap such revenue loss
• Ensure all assigned deals are correctly accounted for on the Treasury Management System - resolve all relevant discrepancies.
• Contacting HNI customers when the market trends are favourable.
• Monitor and control the remittance margins of all the currencies across all the branches operating within the UAE.
• Confirming Nostro account fund positions before initiating same day value deals (Majorly for USD, EUR, GBP)
• Provide training to staffs and supervisors from branch operations and other relevant departments with regard to functions and operations of Treasury Department.

Accounts and Cash Management
• Posting of petty cash in particular accounts
• Cheque transactions mapping and authorizing and releasing after the credit information from the bank
• Cheque receipt entries posted in Accounts should be reconciled on day to day basis and outstanding reports to be followed up regularly.
• Monitoring and reviewing the branch spending.
• Debtors – Reconciliation
• Communicate with debtors regularly to ensure timely Cheque/ Cash collection.
• Coordinating with external auditors.
• Cross check the daily closing balances of CASH , Stock of FC and Stock of TC
• Funding LC and FC to Banks and Head Office by maintaining adequate stock
Operational Responsibilities
• Attending the customer queries & following till resolved
• Ensure Smooth customer service at the counter and assist the staff in day to day operations of the branch
• Corporate Business Handling – Cheque collection, depositing to the bank.
• Checking and verifying cashiers transaction against the report (EOD).
• Booking of cash short/excess for cashier and prepare related reports to submit to the higher authorities.
• Providing a detailed and complete report of activity to the Corporate Office on a daily basis
• Ensure that all security aspects of the branch are in intact
• Providing necessary details to the Country Compliance Head regarding queries on the transactions.
• Ensuring that Central Bank rules and regulations of United Arab Emirates are complied with in the operations of the business and financial transactions
• Update the registers and other records daily and ensure proper maintenance of all registers in the branch
• Responsible for WPS salary dispersal at the branch and different camps
• Ensuring office procedures and systems operate efficiently
• Providing training and orientation for new staff

• Providing customers with a personalized, friendly and efficient teller service.
• Maintain a high level of customer service.
• Handle all types of remittances throughout the world, such as Telex Transfers, Xpress Money, and Western Union etc.
• Providing the best financial solutions in minimum time duration for customers.
• Promoting allied products through cross-selling in the counter.
• Marketing all company products, such as Go Cash Card, Gold Cards, etc.
• Opening of bank accounts for customers in their respective countries.
• Responsible for ensuring that the regulatory requirements are adhered while providing services.
• Coordinating with Liaison Office and financial institutions globally.
• Monitoring the rates and providing competitive rates to individual & Corporate Customer
• Handling inquiries pertaining to transactions.