• Approaches, greets and offers assistance or direction to any customer who
enters the dealership showroom and determines the nature of their visit.
• Hands out brochures and handles queries of customers
• Answers basic customer inquiries. Refers more extensive inquiries to the
appropriate person
• Directs customers to the correct department, notifies the appropriate
salesperson that a customer is waiting, or introduces the customer to a salesperson
• Serves as telephone and clerical back-up in the showroom
• Tracks the daily showroom traffic and prepares a daily report for the same
• Assists Sales Manager in monitoring showroom traffic conversion and closing ratio
• Obtains and records basic information about each customer, using
dealership sales control system
• Post sales follow – up to be administered and periodic reports to be made.
• ERP & CRM System- Autoline Drive System & Kerridge
• Sales & Inquiry Monitoring System- CDK Global

• Greet and register visitors / customers
• Answer and handle all incoming telephone calls efficiently and accurately
• Encodes data efficiently with zero errors
• Maintain inventory files
• Monitor and order office supplies
• Prepare purchase orders
• Prepare travel and accommodation for staff
• Review and verify travel claims
• Maintain a filing system for all financial documents
• Ensure the confidentiality and security of all financial and employee file

Graduated Bachelor of Science in Tourism Management.