Senior Customer Relations, and Technical Support Manager with over 10 years of experience in managing Customer Care, Technical Support, and Sales focused teams’ sizes from 5-25 people in the field of Business Process Outsourcing (BPO) for Fortune 500 Companies in consumer and professional electronics, health care supplies, US carrier, and financial service sectors. My teams and I were able to compete globally and rank very often among top 10 teams by providing a genuinely unique customers’ experience, while surpassing sales targets if any throughout my entire career.

Core Competencies include Customer Care Management, Project Management, Financial Management, Risk Management, Team Management, Six Sigma Applications, Process Streamlining, Lean Process Applications, and Service Delivery & Agreements.