Rany Chammas
In my 20 years of professional experience, I have acquired managerial and organizational skills as well as being accustomed to a fast paced environment where handling multiple tasks simultaneously is a requirement; I proved to be a responsible key player in the efficient running of all operational departments in line with the International Hotel Strategies and Brand Standards, whilst meeting employee, guest and owner expectations. I was responsible in assisting the General Manager in delivering the brand promise by managing the Revenue and Reservations, Front Office, Ladies SPA, Health Club and Gents SPA, Housekeeping, Laundry, Kitchen and F&B departments.
My BA degree in Hospitality Management and my MBA degree in Business Management helped me significantly in improving my capabilities in Hospitality Management.
Moreover, I am a dedicated and self-motivated person who enjoys working as part of a team and successfully overcoming job challenges.
| Last Resume Update | May 27, 2019 |
| Address | Riyadh, Saudi Arabia |
| [email protected] | |
| Phone Number | 966590456162 |
Experience
Executive Assistant Manager
- Achievements:
▪ Significantly boosting annual revenues through effective sales and revenue management (7% increase in Total Hotel revenue YOY) while driving outstanding guest satisfaction scores through staff training initiatives
▪ Consistently negotiated contracts and implemented marketing campaigns (Rooms, F&B and OOD) that have triggered increased occupancy and steady growth in RGI (5% increase YOY 2017 to 2018)
▪ Achieved the highest number of Memberships sales in KSA for 2017
▪ Increased the Overall Guest Quality ranking by 2.5 % in 2018
- Responsibilities and Authorities:
▪ Overseeing the Hotel’s operations (Revenue and Reservations, Front Office, Ladies SPA, Health Club and Gents SPA, Housekeeping, Laundry, Kitchen and F&B)—including Total Revenue management, negotiations, refurbishments / upgrades, budget administration to optimize hotel performance
▪ Hiring, coaching, training, evaluating, and managing hotel personnel to ensure top performance levels and a commitment to facility excellence
Operations Manager
- Achievements:
▪ Achieved the yearly budgeted GOP
▪ Achieved the best 2015 RGI performance among Middle East hotels
▪ Achieved the Targeted 2016 RGI performance
▪ Achieved the yearly targeted Flow Thru
▪ Enhanced the online TrustYou hotel ranking / TripAdvisor ranking
- Responsibilities and Authorities:
▪ In-charge of the Hotel Operations (Sales & Marketing, Revenue and Reservations, FO, Recreation, Housekeeping, Security, Finance, HR, Engineering, IT and F&B)