Debanjan Bhattacharjee

Career Objective

To join a growing organization that offers challenges & the opportunity to grow with the company, where goals & objectives are clearly established & the tools to reach such goals are provided. Looking forward for career where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization and I am eager to contribute my creativity and hard work towards the success of the organization and to the growth of the fast developing field and to enhances my career.

Career Summary

An outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. Debanjan has a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. As true hands on leader, he is not afraid to jump in and assist wherever he is needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. He possesses an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. He has the self assurance that enables goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers.

Professional Experience

Dates
02/08/2017 – Till Date Property Title: Ramee Group of Hotels & Resorts
Location of property: Kingdom of Bahrain
Position Title: General Manager
Ramee California is a full service upscale four star deluxe hotel with specious guest rooms and suites, Restaurants, Night clubs, Discotheque, Sports bar, Lounge, and banquets.
Job Responsibilities:
• Handling ultimate responsibility for overall operations of the hotel.
• In charge of delivering results exceed guest satisfaction and financial performance objectives.
• Responsible for budgets, timelines, staffing, training, sales and marketing.
• To oversee employees to ensure quality services.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.

Dates
26/09/2015 to 30/07/2017 Property Title: Haut Monde by PI Group of Hotels & Resorts, Gurgaon
Location of property: Gurgaon, India
Position Title: General Manager

Haut Monde by PI Hotels and Resort is a 4 star business hotel with specious guest rooms and suites, banquets, board rooms, bar, lounge and Restaurants. (Previously Known as Golden Tulip)
Job Responsibilities:
• Responsible for budgets, timelines, staffing, training, sales and marketing.
• Successfully improved guest survey scores with an increased overall satisfaction from 63.7% to 88.6% and improved rating on the cleanliness of room from 67.2% to 92.7%.
• Increased the GOP from 1% to 38% annually.
• Raised hotel Haut Monde ranking in Trip advisor Gurgaon region from 193 to 27 within a year.
• Facilitated necessary internal and external meetings.
• Prepared status reports to ensure project tasks and sales goals were completed accordingly.
• Successfully retained lost business and boosted both top-line and bottom-line revenue.
• Increased productivity by decreasing employee turn-over by 65%
KEY ACHIEVEMENTS
• Successfully brought a drowning hotel business from nothing to one of the best in the city, through implementation of strategic marketing plans.
• Identified a potential risk to the hotel as a business and promptly took measures to counter it.
• Introduced a staff mentoring plan, which resulted positively in motivating staff members to provide their best in terms of customer services.
• Increased the hotel’s profits within the first year of joining, owing to implementation of extensive marketing and sales plans.

Dates Property Title: Imperial Group of Hotels,
04/12/2014 to 27/08/15 Location of property: Kampala (Uganda)
Position Title: Rooms Division Manager.

Imperial Royale is a five star Luxury hotel with 274 rooms, 21 banquet halls, 6 Restaurants and bar.
Imperial Botanical Beach hotel is a five star business hotel with 229 rooms, 12 Banquet, 3 Restaurant and bar.

Multi-Unit Rooms Division Manager
Job Responsibilities:
• Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.
• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.
• Spot checking of rooms to maintain the hotel standard.
• Responsible for maintaining and negotiating and controlling contracts with companies.
• Formulate budgets and prepare monthly revenue/expense forecasts.
• Maintain customer service/satisfaction standards; handle customer service issues; process refunds in excess of $200.00.
• Maintain and operate all computer equipment.
• Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and Hotel Intern positions.
• Responsible for Life-Safety Code compliance.
• Work closely as liaison with internal sales account executive.
• Perform daily room and property inspections.
• Overall in charge of Front Office and Housekeeping for both the hotels,
• Perform other related duties, as assigned.

Dates Property Title: Sun Africa Hotels (Preferred Hotels Group)
03/02/2014 to 17/10/2014 Location of property: Nairobi (Kenya)
Position Title: Operations Manager

Sun Africa Hotels are three consecutive times World Luxury Hotel Award winner 2011, 2012, 2013.

Sovereign Suites 5 star luxury hotel.

Handled ultimate responsibility for overall operations of the hotel. Also in charge of delivering results exceed guest satisfaction and financial performance objectives.

Responsibilities:

• Using hotel resources to maximize guests’ satisfaction & optimize revenues.
• Representing the hotel in the market place and develop relationships with key accounts.
• Analyzing statistical information and drawing conclusions from it.
• Developing and implementing staff training programs.
• Ensuring the accurate and timely submission of payroll data to the corporate office.
• Continuously developing the hotels brand.
• Providing GMD with regular reports on the hotels operating objectives and fiscal performance.
• Aggressively managing all the independent revenue and expense areas to ensure profitability.
• Accurately forecasting revenues/expenses.
• Establishing priorities consistent with the hotels objectives.
• Administering and enforcing hotel policies and procedures.
• Resolving customer complaints in a timely and professional matter.
• Building strong relationships with companies that supply the hotel.
• Developing relationships with the local business community.
• Helping to develop management talent by acting as a mentor to supervisors and team leaders.
• Offering support and guidance to junior team members.
• Promoting hotel services and facilities to guests at every opportunity.
• Driving and tracking the Hotels Reservations up selling program.
• Responding quickly to any changing market conditions.
• Creating positive working environment for hotel staff.
• Taking prompt, decisive and corrective action to rectify and hotel or staff short comings.
• Achieving guest satisfaction goals.
• Creating a cross-trained and motivated employee workforce capable of meeting the highest standards.
• Making sure all hotel fixtures and fitting are in a safe condition to be used.

Dates Property Title: Aloft Bangalore (Starwood Hotels Group)
18/02/2013 to 29/01/14 Location of property: Bangalore
Position Title: Duty Manager

Aloft Bangalore is a four star business hotel with 166 guest rooms and suites, banquets, board room, bar, lounge and Restaurant.

Job Responsibilities:

• To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
• Assists operationally in the achievement of department's pre-determined sales and revenue targets.
• Ensure the Check-in and checkout process is according to the SOP's.
• In absence of higher management to make decisions regarding operational problems.
• Ensure guests are given prompt and efficient services at all times by the team members.
• Monitor closely guest’s room folio high balance daily to prevent losses by the hotel.
• Responsible for all emergency procedures and coordinate closely with the security department.
• Ensure all traces are checked and resolved.
• Update team members with latest information.
• Ensure security measures are taken in handling of room keys.
• Work closely and keep the security department informed of all incidents.
• Night audit and circulation of relevant reports.
• To drive the loyalty programmed of the hotel.

Dates:
1/08/2011 to 26/12/2012 Property Title: IBIS Novotel Bangalore Techpark (Accor)
Location of property: Bangalore
Position Title: Front Office Associate

IBIS Novotel Bangalore Techpark is a five star business hotel with 547 rooms. (Preopening experience)
Job Responsibilities:
• Meeting guest’s queries and analyzing action plan.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Act as Concierge when needed.
• Inventory front desk supplies, replenishing as necessary, documenting what needs to be order.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Effectively communicated with coworkers with all the department.

Dates:
21/05/10 to 23/06/2011 Property Title: Taj Bengal Kolkata
Location of property: Kolkata
Position Title: Management Trainee

Taj Bengal Kolkata is a five star Luxury hotel with 229 rooms.
Job Responsibilities:
• Master the technical skills of the Front Desk Operations.
• Learn the tasks and responsibilities of the Guest Relations Officer, Guest Relations Executive and Duty Manager
• Maintain high standards of teamwork with the Front Office Team.
• Ensure that department standards are met through guest feedback and monitoring.
• Participate, conduct daily briefings and roll calls and training.
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out.
• Co-ordinate with Reception and Duty Manager on day to day operations.
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum.
• Process Improvement Team project and assignments relating to Front Office.

Dates
01/05/2008 to 20/09/2008 Property Title: Hotel Jaipur Palace
Location of property: Jaipur
Position Title: Industrial Trainee

• Trained in all the four major departments.

Education

Edinburgh Napier University, Edinburgh, Scotland
BA in Hospitality Management, 2010

IIHM (International Institute of Hotel Management), Kolkata, India
3 Year Advance Diploma in International Hospitality Administration (I.H.A) 2007-2009

College Activities (IIHM)
• 2007, 2008, 2009-Food Fest. (College Activities).
• 2007 – One month work experience in Hotel INDI SMART. (Trained in all four major departments).(College Activities)
• 2009 – One week work experience in FOOD COURT. (College Activities)

Gurucharan College, Silchar, Assam, India
12th Standard, 2005-2007

Holy Child High School, Silchar, Assam, India
10th Standard, 2005

Professional Development

Industrial Training: Best industrial trainee of Hotel Jaipur Place in 2008
Security Training: Trained in Kaomagma by BSI in Taj Place Delhi. 2010
Sustainable Tourism: Sustainable Travel and Tourism has successfully completed Module-1. Nairobi, Kenya, 2014
Management Development Programme: Towards Customer Centered Culture completed the course from Kenya Utalli College, Nairobi, Kenya, 2014

Personal Information

Date of Birth: March 15, 1987
Nationality: Indian
Marital Status: Married
Languages: English, Hindi, Bengali.
ADDRESS: Puja Enclave-1st floor, Ukil Patty, Silchar (Assam).
Pin-788001
MOBILE #: +973 35488976/+973 36289330 / +91 9108650469
Skype id- debanjanbhatt (Nairobi, Kenya)
Email add: [email protected]

Interests

Deep-sea diving
Sky diving
Rock Climbing
Traveling
Sports activities: Cricket, Football, Hockey, Badminton, Table tennis, Chess, Swimming.

References will be furnished up on request.

Signature (In case of Hard Copy)