LIEZL G. BALARAO
Al Qasimia, Sharjah, UAE
Mobile & Whatsapp Number: +971507558030
[email protected]

OBJECTIVE: To work in a company where I can enhance my skills in sales & customer service, administrative duties or in the reception and to provide all help within the organization.

PERSONAL DATA
Gender: Female
Civil Status: Married
Date of Birth: February 5, 1984
Place of Birth: Manila
Height: 163cm
Nationality: Filipino

EDUCATIONAL BACKGROUND
College: Graduate Bachelor of Arts in International Studies 2002 - 2006
Miriam College – Quezon City, Philippines

High School: Holy Child Academy – Quezon City 1998 – 2001

Elementary: St. Andrew Merles Inc. – Caloocan City 1991 – 1993

JOB EXPERIENCES
 Sales Promoter (Huawei Mobiles) – Innovations, Dubai UAE
September 27, 2016 to September 27, 2018
DUTIES:
 Promotion of all Huawei phones in assigned retail shops known in UAE (Jumbo, Emax, Axiom, etc)
 Well trained in dealing with different types of people to provide what they need in their mobile phones
 Negotiating through effective conversion from another product to my product to increase sales
 Effective communication skills to sell items in promotion

 Sales Promoter (Unlimited Contract) – Techmart, Dubai UAE
December 9, 2014 to August 30, 2016
DUTIES:
 Answers customer’s queries about the benefits of products and be able to provide what customer really needs
 Gives all options for the customer to choose the best product and be able to do basic demonstration on how to use it
 Arranges stocks at hand in the showroom and making sure promotions are highlighted

 Associate Collector CSE – HSBC
October 7, 2013 to September 15, 2014
DUTIES:
 Collects funds to customer through telephony who has an outstanding balance to the bank to let him/her out of delinquency on his/her credit card & bank accounts.
 Answers incoming calls from customers who has queries about the balance of their bank accounts & credit cards especially if they want to pay for their outstanding balance.

 Customer Service Representative (Call Center) – Teletech Holdings Inc.
February 2010 to October 2013
DUTIES:

 Experienced sales professional with high sales negotiation & closing as well as sales management skills
 Delivered quality service in addressing customer’s concerns about the company’s products, provisioning of service and technical support.

 Sales Representative cum Receptionist (Face-to-face interaction & telephony) – Sunrider Philippines Inc.
September 2006 – August 2009
DUTIES:
 Answers incoming calls such as inquiries and product orders;
 Make outbound calls for sales growth and customer updates;
 Conduct meetings for prospective distributors in different parts of the Philippines; and
 Provides support to walk-in customers and applicants.

SKILLS
 Can drive manual and automatic cars but no UAE driver’s license yet.
 Good command in English language (both written & spoken)
 Proficient in the use of Microsoft Office products like Word, Excel, PowerPoint and search engines.
 Good interpersonal and communication skills, can work under minimum supervision.
 Highly organized, hardworking, team player and disciplined.
 Good in organizing events both for the company and clients.
 Has effective presentation skills.

CHARACTER REFERENCE:

Available upon request.