Customer Service/ Helpdesk
At Sharjah Book Authority/ Sharjah Publishing City Free Zone- February 2018 - Current
Location: Sharjah
Company Industry: Free Zone Establishment

Job Role: Customer Service/ Helpdesk
• Contact Interested Clients and Provide them with the Information for Setting up a new office
• Prepare Proposals for renting facilities
• Preparing documents for filling
• Follow up with Clients for payments and fees
• Introduce Clients to the Location available for Leasing
• Preparing Pro Form Invoices, Invoices, Licenses, Lease Contracts, Share Certificates, ETC.
• Coordinate within departments and make sure the onboarding process goes smoothly.
• Process information for Residency Visas.
• Address all other requests relating to new clients.
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Sales Coordinator & Product Specialist
At Graphics International Centre- March 2016-April 2016
Location: Dubai
Company Industry: Office Automation/ Sales/ Service

Job Role: Sales Coordinator
• Coordinated between sales representatives and customers
• Contacted dealers via emails
• Sending quotations to the customer
• Procuring data for new machines
• Contacting logistics and making sure of items in stock
• Preparing sales data
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Helpdesk Administrator
At National Trading Centre -June 2014 – September 2015
Location: Sharjah
Company Industry: Office Automation/Technical/Maintenance/Service

Job Role: Administration
• Provided timely and efficient customer service
• Solved technician’s and customer issues within a specific time
• Updating daily job orders and performances, missed and pending reports
• Coordinating between managers, team leads and technicians to find impactful resolutions
• Drafting quotations, business emails, sending faxes and attending customer complaints
• Sourcing customer data base for future business prospects and to enhance customer loyalty
• Calculating monthly incentives for all technicians, based on performance
Different Job Profiles During my Eight Years Tenure at JP Morgan Chase

Chargeback’s Specialist
At JP Morgan Chase-March 2012 - March 2014
Location: Mumbai, India
Company Industry: Banking

Job Role: Handling Disputes
Credit card disputes U.S Process
•Contacting merchants and customers to rectify errors or any disputes on their accounts
•Investigating and validating charges and if any discrepancies, process reversals
•Addressing customer’s query and following up with the acquirers
•Processing retrieval requests and cancellations of chargeback’s, complying with
Re- pre, Pre-compliance/ Compliance/ Pre arbitration/ Fraud reporting
•Contributed as an SME (subject matter expert) with teams for Employee engagement projects

Process Trainer
At JP Morgan Chase- August 2010 - March 2012
Location: Mumbai, India
Company Industry: Banking

Job Role: Trainer
•Secondment (Temporary) Process Trainer
•Trained new hires and internal transfers on product and soft skills
•Analyzed & maintained reports of performance, coaching and development
•Maintaining adherence with zero unscheduled absentees’
•Coordinating with managers of different lines of businesses in order to collect & maintain process specific data
•Assisting production in increasing business, with new targets and innovations
•Complete auditing of every single outgoing customer letters, emails and calls, hence reducing or no errors made of customer accounts

Credit Card Specialist
At JP Morgan Chase- January 2006 - August 2010
Location: Mumbai, India
Company Industry: Banking

Job Role: Support Services
•Handling inbound calls for customer service, sales and card activation
•Reviewing the financial status of the card members
•Advising and promoting payment plans as well as assisting in other payoffs
•Counseling and advising on how to maintain credit stability
•Processing Balance transfers

Telemarketing Representative
At EFunds International- August 2005 - January 2006
Location: Mumbai, India
Company Industry: Telemarketing

Job Role: Sales and Service
Customer service for telemarketing, sales and card applications U.S Process
•Increasing Sales and Identifying customer needs
•Working on Customer related issued and solving customer queries
•Processing card applications
•Highlighting customer queries

Certification
Diploma, Secretarial practice
At Clare’s Secretarial School
Location: Mumbai, India
Completion Date: May 2013
Worked as a receptionist/front desk representative for Clint Developers as a temporary position for four months. Maintained records of all incoming and outgoing documents, keeping track of accounts Answering phone calls and attending to the caller being a point of contact for purchase and sales
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Education

High school or equivalent, High School
At Mumbai University
Location: Mumbai, India
February 2003
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Personal Information
Experience (12 Years+)
Birth Date: 18 August 1983 (Age: 34)
Nationality: India
Residence Country: Sharjah, United Arab Emirates
Visa Status: Spouse Visa
Marital Status: Married
Number of Dependents: One