KEY SKILLS AND COMPETENCIES:

Management

-Ability to negotiate and influence both internally and externally

-Strong understanding of business strategy with the proven ability to generate promising leads and transform them into long-term client relationships

-Improved efficiency by 40% through effective planning of new projects and quality procedures by streamlining clocked hours for associates

-Streamlined workflows and Implemented internal quality review processes which improved the strategic growth objectives by 82%

-Created training module for team’s new associates and succeeded in Voice training for new batches from 2015 for the team every successful year until 2017

-Won an award as an INSPIRER for the year 2015 across RRD for handling the most sensitive Bankers and retaining 85% of the team’s irate Bankers
Recognized for best performer for 3 consecutive months and spot awards for best manager

-Excelled in cross-functional project management concepts, methods and practices; successful in pilot project (Team ABB)

-Moderated presentation of accounts for Monthly and Weekly reviews to CEO’s and senior management

Personal

-Superb interpersonal, customer care skills, Strong organizational and analytical skills

-Attentive to detail, have excellent follow through and good time management skills

-Desire to achieve set targets

-Excellent team player, strong communicator and ability to work under pressure

-Plenty of drive, initiative and motivation
Ability to Use "Positive Language”

Persuasion Skills

-AREAS OF EXPERTISE
-Account Management
-Client Relationships
-Project Management
-Relationship Management
-Sales Management