 Provided efficient administrative support to the Managing Director and Staffs.
 Facilitated the hiring process, provide offer letter and contract for the newly hired employee.
 Managed the application of Visas, Car Registration, Travel Arrangements, Health Insurance, and Company Registration, licenses and permits.
 Securing the documents, trackers, and database files with confidential information.
 Track and report attendance, Leaves, Fines and Staff’s concern to the relevant Manager.
 Controlled the office supplies & utility requirements and office equipment repairs.
 Answering phone calls and relay to relevant personnel.
 Prepare and disseminate correspondence, memos and forms.
 Filing and scanning of Accounts and Admin’s documents.

 Calculated and evaluated Employees payroll, deductions, benefits and final settlement.
 Petty Cash allocation based on priority expenses, posting and reconciliation.
 Preparation, posting and filing of financial reports such as journal entries, LPO, Invoices, Statement of Accounts, accounts receivable and accounts payable following VAT compliance .
 Trusted in handling Cash and Cheques collection from client and Bank transactions.
 Monitor issued cheque payment releases against purchases, payroll and other expenses.
 Submitted Facility Loan requirements and Short term loan application to the bank.

 Answering emails, phone calls, inquiries and other related concerns
 Raise customer satisfaction by estimating a cost-efficient analysis that covers client’s requirements.
 Increase prospect retail clients by sending email marketing to achieve 100% sales quota target.
 Preparation and submission of Quotation, Contract, Invoices, SOA, Technical Submittal, Certificates and other related documents to the clients and consultants.
 Arranging and monitoring of technician’s daily schedule and overall work performance.
 Follow-up of payments to the client for the completed project and services.
 Responsible for day to day operations like managing reports, forwarding reports to the Managing Director, discussing current work issues & devising solutions for enhanced operations.
 Filing and scanning of all documents per project for future back-up references.
 Arranging purchases of Retail department from sending inquiries, negotiations, finalization of LPO, payments up to deliveries.
 Negotiation of terms with vendors to ensure price competitiveness with high-quality products.
 Arranging International purchases until the arrival of deliveries to the warehouse.

 Analyzed, researched and entered all gathered data as per laid down procedure and US Standard Regulation with 100% accuracy and adhere strict confidentiality.
 Ensured deliverables were in accordance with service level agreements (SLA).
 Provided floor support to agents struggling in processing accounts by sharing best practices.
 Performed multiple projects and analysis as requested by the management.
 Collaborated with the team in workflow process improvement and successful activities.
 Document encountered discrepancies and report to US domestic counterpart for validations.
 Timely generate pipeline and reconciliation report to be submitted to the relevant personnel.
 Acts as point of contact for any Manual Add Function process related questions, updates, presentation report and questions that need an immediate response.
 Designed a procedural process that helps to monitor the accuracy of entered data and validity of accounts to eliminate chances of incomplete accounts to be submitted and paid-off.
 Granted Exceed Expectation rate on Annual performance review from 2012-2014, highest rank given to 5 over 60 employees by delivering key result areas identified for the Operations Specialist Role