Technically Sophisticated Professional with 10 +yrs career reflecting technical qualifications with hands-on experience in IT Infrastructure Management encompassing System Operations, Technical Support, System Administration, Service Delivery, Quality Compliance, Incident Management, Customer Support, Helpdesk, IT Administration and Team Management
⇨ An effective communicator with exceptional analytical, technical, negotiation and client relationship management skills with the ability to relate to people at any level of business and management.
⇨ Have successfully managed and Delivered Systems Administration / Infrastructure for various clients.
⇨ A strategic planner with expertise in swiftly ramping up Systems / Servers projects on multiple platforms. Deploy, upgrade and manage systems, including virtual infrastructure, hardware, software, networks, databases, servers and peripheral equipment.
⇨ Designing efficient solutions to availability and resilience targets in line with requirements that are operationally cost effective to maintain
⇨ Prepare physical and virtual environments for server, back up deployments, test plans, and scripts Transition
⇨ Building Server specifications and infrastructure requirements (such as Hardware Load Balancer, server, storage, networks, monitoring, security etc.
⇨ Acting as a SPOC to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service.
⇨ Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified timeframe and as per specifications.
⇨ Building teams composed of managerial, creative and innovative people. Have experience in building IT infrastructure / FME Team (developing and training) and maintaining low turnover rate for professionals.
⇨ Responsible for using IT technology to improve business processes, standards & efficiencies across the company's operations, continually seeking out best IT solutions for improving operational efficiencies, documenting & mapping IT requirements among Business Units

Areas of Expertise

IT Infrastructure Management
⇨ Maintaining a multi-platform and multi-location computing infrastructure comprises of Windows Servers & Server Virtualization.
⇨ Handling the daily operations to ensure that the Systems and the infrastructure are up & running and as a whole provides a high degree of reliability and availability.
⇨ Assessing system capabilities, identify limitations, evaluate and recommend new hardware / software solution to meet business needs.
⇨ Establishing work priorities & procedures to ensure that daily work flow requirements & project deadlines are met.
⇨ Managing Desktops, Servers, Storage, Laptops and Printers.
⇨ Negotiating Service Level Agreements and ensuring service delivery as per the agreement within specified time, cost and quality parameters.
⇨ Planning, Designing, Building, Managing and maintaining the data centres.