• Act as the Departmental Head to Business Continuity Planning programme of the company and meet objectives set therein and participate in sub-committee meetings.
• Manage company’s Risk Management framework related activities within the division and implement/ identify Risk Treatment action plans.
• Conducting HACCP, ISO 22000:2005, ISO 14001:2004, OHSAS 18001 and HALAL training programs for management and the graded staff relating to quality programs and objectives.
• Ensure optimal quality efficiencies are achieved by adhering to procedures as detailed in the quality standards at the Flight Kitchen and Airport restaurant.
• Working as the Management Representative (MR / EMR) and Guides organizations through the deployment of quality systems and certification processes.
• Plans, coordinates and participates in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes and work flows.
• Oversee appropriate testing and inspection program for quality of raw ingredients, work in progress and finished products.
• Liaises with suppliers to assist them in supplying goods to company specifications and conducting Quality implement meetings with vendors on regular basis.
• Respond to consumer and customer complaints with a corrective action response in a timely manner as needed and conducting root cause analysis for future improvements.
• Evaluation of current quality status, planning and launching the rectifiable actions for instances if any deviation occurs from the standard status.
• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications.
• Establish and maintain effective employee relation in order to maintain Quality Assurance standards.
• Actively lead quality related continuous improvement efforts throughout the company.
• Liaises with customers to monitor perceptions regarding the organization’s quality and timeliness
• Get involved in company process improvement by evaluating and implementing new QA strategies.
• Assists with the documentation of processes and operating procedures and Provides input into reports on the effectiveness and suitability of the management system
• Ensure continuous improvements on the product quality by implementing new ideas and better ways of operations.
• Liaise with all the divisional / departmental heads and employees on day to day operations.
• Assists in the identification of formal standards and regulatory codes appropriate to the organization’s needs.
• Act as co-ordinate or liaise with outside authorities or agencies when assigned duties in connection with major projects.

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