I am a multi-talented, hard-working professional with insightful experience of 8+ years in working with reputed organizations Mashreq Bank - UAE. Executive with stable ability of managing customers and operations of business as well as developing and implementing management systems, strategies, processes and controls that significantly improve organizational operations and performances. I would like to present my candidature, backed by my career achievements, academic credentials and versatile set of skills in Information security, customer service and banking advisory domains. Currently, I am working with Tata Consultancy - Dubai as Senior Process Associate in Mashreq Bank.
Skills & Abilities includes:

Operations management | Client servicing | Customer service | Complaint resolution | Business analysis | SLA management | Quality control | Team management | Strategic planning | negotiations expert | Process improvement | System implementation | Negotiation skills | Analytical skills | Cost management | MS office suit | ORACLE inventory management | Turnaround time