A Dynamic and resourceful Mechanical Engineer with a mechanical power engineering and technical support background, and in excess of 9 years in the aftermarket service sectors. Expertise includes 7 years within Cummins engine and power generation as Service Supervisor, Fuel system engineer, Workshop Engineer, and 2 years as Aftermarket Engineer in marine division (Yamaha, Yanmar, Doosan). Possesses advanced knowledge of diesel engines and fuel system principles and fundamentals; along with communication skills to provide advice and support for to all types of customers both internally (Parts and Sales Departments) and externally. A key point of contact for clients, answering queries, providing technical advice and persuade clients that company products and services satisfy their needs best in terms of quality, price and delivery. Develops long-term relationships with clients by managing and interpreting their requirements and responding to their concerns. Collaborates effectively with customers to ensure optimum operation of their system in order to maximise technical performance and lifespan. Flexible and adaptable professional who thrives under pressure to find innovative solutions to complex problems and make quick, intelligent decisions; thoroughly analysing each situation to achieve client satisfaction. A strong communicator and negotiator who confidently liaises with customers and vendors to maximize profitability.