Résumé of

Andrew Poša

Apartment 510 – Newbridge Hill 1 Mobile : (+971) 056 1744551
Motor City - Dubai Email : [email protected]
U.A.E Visa Status : Resident (from 2006) Nationality : Australian

PROFESSIONAL SUMMARY

Combining nearly 20 years of experience in the oil and gas, fleet management / telematics, telecommunications and IT industries and over 12 years in the Middle East. A Director with a diverse skill set which includes operations management, consultancy, business development, key account management, system implementation, HR, inventory forecasting and financial analytics.

Having worked with network operators in Australasia, Africa and the Middle East, I have developed the ability to adapt and learn rapidly. Recently with one of the largest coffee providers in the Middle East, I have a proven track record of lean management, consulting on value added services, cost reduction and achieving sales through effective problems solving and product knowledge.

EMPLOYMENT RECORD
Coffee Planet (U.A.E) Nov 2017 – Present
Technical Services Director 1.5 years

Directs process improvement initiatives through the disciplined use of measurements, accountability, analysis and the discussion of process alternatives to arrive at best practices. Focussing on creating business improvements that build long term cost savings and efficiencies with the strongest ROI. Areas include, but not limited to, product development, manufacturing, supply chain, product management, R&D, account and client services, sales, operations and finance.

Key Outcomes and Achievements
• Created the sales process from the ground up.
• Administered, trained and deployed the CRM within 10 days.
• Converted 50% of lost sales by demonstrating trends in deal loss.
• Implemented a demand plan for coffee machines which reduced the sales cycle by 8 weeks.
• Reduced fuel cost by +10% by utilising IVMS tracking data.
• Improved Dubai distribution times from 5 days to 27 hours on average, for all online orders.
• Engaged Google Analytics to double the online sales conversion rate.
• Improved loading and packing time by 50% by removing redundant processes.
• Deployed the telemetry system to remotely view coffee machine dispensing data remotely.
• Introduced online forms for data input removing the use of over 20,000 written reports in a year.
• Converted the owned vehicle fleet to a leased fleet saving more than 300,000 AED.
• Introduced the ERP so that all assets are accounted for and not residing externally, in Excel.
• Rebuilt the spare parts inventory processes and introduced ~1000 new locations.
• Reduced technical administration time by 30% by incorporating handheld devices.
• Was presented the “Leader of the Year” award.

Role become redundant as Co-Founder re-joined as senior Operations Director.
 
MiX Telematics Middle East FZE (U.A.E) Mar 2011 – April 2017
Operations Manager Middle East 6 years

Ensure that MiX Telematics exceeds their clients’ expectations by delivering a world class service for vehicle tracking, driver safety and fleet management. Ensuring that operations are delivered without redundant processes and driving costs down. Providing some of the biggest Oil and Gas companies an effective solution ensuring ultimate driver safety and QHSE compliance.

Responsibilities
• Management of the Middle East operations in accordance with the group direction.
• Responsible for growth of Middle East operations subscriber base in line with company objectives.
• Business process owner of group software platforms (Salesforce.com and internally generated).
• Achieve customer growth and retention through delivery of client objectives.
• Continuously optimise company structure to grow scalability of business operations.
• Mentor and drive our skilled staff to consistently deliver improved services.
• Managed the full P & L, budgets and forecasts for operations.

Key Outcomes and Achievements
• Developed the Client Services and Service Delivery divisions (all processes).
• Delivered the Salesforce.com training in UAE and Australia.
• Hired +35 staff members, from entry level to mid management.
• Retained all clients.
• Developed and deployed the divisions, staff performance management procedures.
• Successful consultancy to clients demonstrated by increased sales through analytics.
• Developed the end of month connection analysis for all billing examinations.
• Increased the business subscription revenue by 12%.
• Established and managed MiX Telematics Romania and Thailand.

Workz Middle East (U.A.E) Dec 2006 – Feb 2011
Project Operations Manager 4 years
During my tenure I have worked on four major projects
4. Zain Group - Centralised Procurement Project Oct 2008 – Jan 2011
3. Vodafone Qatar - Forecast Model Aug 2008 – Oct 2008
2. Celtel Nigeria - Demand Planning and Forecasting Apr 2008 – Aug 2008
1. Manager of “i-mate” aftermarket service Dec 2006 – Apr 2008

Project 4. Zain Group - Centralised Procurement Project.
Workz were the outsourced procurement arm of Zain Group. The goal was to reduce supply chain costs of their SIM and recharge cards. This was done threefold, one; reducing the number of vendors so to increase the quantities ordered from approved vendors, which in turn set significantly discounted rates. Two; developing and maintaining a sophisticated supply chain procurement model. Three; reducing logistics costs. The main focus of my role was to make sure that the 22 OpCo’s do not run out or order excessive stock.

Key Outcomes and Achievements
• Achieved a cost avoidance saving of over 8 million USD through effective planning.
• Achieved over 55 million USD savings for first 12 months, through vendor negotiations.
• Developed and managed the Zain Group supply chain procurement model.
• Annual street value of the total products ordered over 5 billion USD.

Responsibilities
• Demand planning and forecasting for 22 OpCo’s in Africa and the Middle East.
• Manage customer expectations; principle point of contact for escalations and incident management.
• Monitor and report on performance SLA’s.
• Provide recommendations to reduce risk and exposure to over spending and stock outs.
• Produce clear reports weekly, showing when to order and how much for the 22 OpCo’s.
• Communicate weekly with the OpCo’s 22 heads of procurement and Zain Group’s, Director of Procurement.
• Provide analysis on handset consumption/sales for Group Marketing.
• Trained two junior demand planners.

Project 3. Vodafone Qatar - Forecast Model
The model looked at 30 different variables and produced 3 scenarios based on subscriber growth, delivery points, number of deliveries, size of packages, types of transportation warehouse size and vehicles required.

Project 2. Celtel Nigeria - Demand Planning and Forecasting
This was a consultancy role. The goal was to investigate the methodology of how Celtel Nigeria was ordering and maintaining their SIM and recharge cards inventory and to make recommendations on how to reduce costs with better procedures. This was a four month project were I was in Nigeria for 10 out of 14 days.

Key Outcomes and Achievements
• Completed the project on time and under budget.
• The successes lead to me project manage the centralised procurement project for Zain group.
• Reduced inventory levels by 40%.
• Projected cost avoidance for 2009 was 9 million USD.

Project 1. Manager of “i-mate” aftermarket service.
Workz Middle East was contracted to provide the aftermarket service for the Dubai based smart-phone and PDA company “i-mate”. The role was to manage all aspects to the after sales service.
The duties included
• Approving global service support partners.
• Managing 6 account managers and 10 technical staff.
• Technical sign off/signature for purchase orders.
• Main point of contact for i-mate and first point of contact for escalations.
• Maintaining the buffer levels according to the lead times provided by the vendors.

Gen-i Limited (Part of Telecom New Zealand) Mar 2001 - Sep 2006
Support Services Team leader 5.5 years

The focus was to manage three teams of Technical Analysts which resolved customer issues in a professional manner and within agreed Service Levels. Staff management was 70% of the role activity and technical tasks would fulfil the remainder.

Key Outcomes and Achievements
• Interviewed over 80 applicants, hired over 12, promoted 3 staff to Systems administrators.
• Trained a Support Services Team leader.
• Responsible for two Support Services staff restructures.
• Part of the upgrades to Windows XP and Exchange 2003 for New Zealand Fire Service - Project.
• Managed the Gen-i’s own internal support.

Further employment details provided on request.

EDUCATION AND CERTIFICATION

2018 Completed R Programmer
DataCamp – Hult International Business School Dubai

2010 Completed Accredited ISO 9001:2008 Internal Auditor

2010 Completed MOS 2003 Excel
Certified Microsoft Office Excel – Specialist

2008 Completed SCOR Course
Supply chain council training and reference models

2005 Completed ITIL
IT Service Management Essentials

2003 Completed CompTIA A+ Technician Certification

1999 Completed Interim Technology Training Institute
Certificate IV in Microcomputer Technology

1994 Completed NMC Joondalup - Western Australia
Associate Diploma in Information Technology

REFEREES - Available on request.

OTHER
I have established an online clothing business from the ground up and distribute all over the Middle East. My wife’s business (Exhilaration Fitness) is the official distribution partner for Zumba®wear, shipping to Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and UAE. You can visit the site - zumbawear-me.com.

The site now resides on Shopify as it out grew the software’s capability to manage a +1200 page site. But prior to that, I did all the design, layout, PHP programming, connection to the Zumba HQ DB via an API, google analytics and SEO. I made the site – paypal friendly and also “buy in four clicks”.

From our living room to her established office, I came up with the distribution process, payment methods and return process. I developed the inventory system, the billing and most importantly the POS tool, which can handle, +8 currencies, and each currency can have a standard, sale or Zumba Member price. This all supported over 5000 individual SKU’s