Job Summary:
We are seeking a dedicated and dynamic individual to join our All-Day Dining restaurant, Sofra BLD, as a team member. The successful candidate will play a key role in delivering exceptional guest experiences by providing personalized service and ensuring that every visit exceeds expectations.

Responsibilities:

• Greet and interact with guests, ensuring their needs are met promptly and professionally.
• Guide guests through the Sofra BLD menu, offering suggestions based on dietary preferences and tastes.
• Fulfill guest orders efficiently while maintaining high service standards.
• Collaborate with kitchen and restaurant staff to ensure smooth service delivery and maintain quality control.
• Maintain cleanliness and organization of the dining area, ensuring compliance with health and safety regulations.
• Manage guest inquiries and resolve complaints in a timely and empathetic manner.
• Upsell menu items and special promotions to enhance the guest experience and drive revenue.
• Assist with the setup and breakdown of dining areas before and after service periods.
• Participate in training sessions to stay updated on service techniques and food offerings.
• Support management in handling VIP guests and special occasions.

Requirements:

• Strong interpersonal skills and the ability to communicate effectively with guests and colleagues.
• Previous experience in luxury hospitality or high-end customer service is highly desirable.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Warm, friendly, and professional demeanor with a focus on customer satisfaction.
• Flexibility to work in a team and support colleagues during busy periods.
• Punctuality and commitment to maintaining service excellence.

Level of Education:

• High school diploma or equivalent; hospitality-related qualifications are an advantage.

Work Hours:

• Full-time position with rotating shifts, including weekends, evenings, and holidays.

Experience in Months:

• Minimum of 6 months to 1 year of experience in hospitality or customer service, preferably in a luxury setting.