Job Summary:
The Telephone Operator at Shangri-La Dubai is responsible for delivering exceptional service to guests over the phone, ensuring their needs are met promptly and professionally. This role is crucial in enhancing the overall guest experience.

Responsibilities:

• Provide warm, helpful, and informative service to guests over the phone.
• Handle all guest requests and inquiries in a professional and timely manner.
• Maintain accurate logs of incoming calls and requests, ensuring efficient follow-up.
• Collaborate with other departments to facilitate guest requests and resolve issues.
• Assist guests with inquiries about hotel services, amenities, and local attractions.
• Monitor and maintain the functionality of the phone systems, reporting any technical issues.
• Uphold the hotel’s standards of service, ensuring consistency and quality in every interaction.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Participate in training sessions to enhance service skills and product knowledge.
• Adhere to all safety and security protocols as outlined by the hotel.

Requirements:

• Excellent communication skills, with fluency in English; proficiency in the local language is an advantage.
• Strong interpersonal skills and a passion for providing outstanding guest service.
• Previous experience in a customer service or hospitality role is preferred.
• Ability to work effectively as part of a team while also being a self-starter.
• Strong problem-solving skills with a can-do attitude.
• Proficient in using telecommunication systems and basic computer applications.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Attention to detail and a commitment to upholding high service standards.

Level of Education:
High school diploma or equivalent; additional certification in hospitality or communication is a plus.

Work Hours:
Full-time, including shifts that may cover evenings, weekends, and holidays.

Experience in Months:
12+ months of relevant experience in customer service or hospitality.