Quality Assurance Manager

at Chalhoub Group
Location Dubai, United Arab Emirates
Date Posted January 13, 2021
Category Quality Testing / QA / QC / Inspector
Job Type Full-time


Quality Assurance Manager

Job Summary:

Our Quality Assurance Manager is responsible for validating processes; providing documentation; managing staff. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues at a regional scope. The goal is to assure the high quality of our L&D operations aiming to the long-term success of our Chalhoub University.


Job Responsibilities:

Monitor all operations that affect quality of Learning & Development activities at a regional level

Supervise and guide trainers, assessors and quality assurance team members

Observe training sessions, provide feedback, support and recommendations

Monitor consistency of training sessions across all academies in the region

Appraise learners’ requirements and report to Head of Group L&D

Report all concerns and inconsistencies to Academy managers to ensure immediate corrective measures are set

Monitor learners’ performance using Power Bi dashboards and support Learning Analysts with monthly data

Review current standards and policies & devise procedures to inspect and report quality issues

Keep records of quality reports and relevant documentation

Ensure all legal standards set by awarding bodies and governmental entities are met at international standards

Communicate with external quality assurance personnel and international awarding bodies to organize inspections of all academies in the region and facilitate all requirements

Undertake sampling of learner work within defined parameters and rules to establish that assessment outcomes and internal verification processes meet all required international standards

Provide continuous support and development to Academies across the region

Provide IQA reports to Head of Group L&D on monthly basis

Produce targeted actions for Academies to assist with remedial action where international standards are not being upheld

Support Academies to understand and implement identified actions

Report back to Head of Group L&D and Academy Managers following all external verifier visits

Support IQA team and assessors in planning and conducting standardization activities for all academies across the region

Ensure all IQA activities and reports are completed across all academies in the region according to IQA plan.

Your Profile:

Bachelor’s degree in Retail/Education/Business or related field

Assessor Qualification: Level 3 Certificate in Assessing Vocational Achievement or equivalent

Internal Verifier Qualification: Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice or equivalent

External Verifier / Standards Verifier Qualification: Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice (Desirable)

6+ years of overall experience

Proven experience as a quality assurance manager in education sector, lead quality assurer, external verifier or relevant role

Proven experience of delivering and assessing Vocational qualifications

Thorough knowledge of methodologies of quality assurance and standards verifications of international vocational qualifications

High level numerical skills and understanding of data analysis/statistical methods

Organized and detail oriented

Excellent time management skills

Certification in external quality assurance is a strong advantage

Understanding and practice of confidentiality

Flexible and adaptive

English and Arabic Language

Excellent communication, written, verbal, IT and interpersonal skills.

The ability to meet deadlines.

Develop and monitor clear action plans.

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