F&B Service Expert

at Marriott International
Published June 25, 2022
Expires August 24, 2022
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  

Description

F&B Service Expert

Job Description

Job Number 22099115

Job Category Food and Beverage & Culinary

Location Marriott Hotel Al Jaddaf Dubai, Al Jaddaf AreaOud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

 

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

 

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

 

Explore our very big world

 

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

 

 

 

Rewards for work, benefits for life

 

You’ll be supported in and out of the workplace through:

 

 

 

Discounts on hotel rooms, gift shop items, food and beverage

Learning and development opportunities

Recognition programs

Wellbeing programs

Encouraging management

Team-spirited colleagues

Beverage/Coffee Cart

 

Inspect the cleanliness and presentation all china, glass, and silver prior to use.

Cash/Bank Handling

Record transaction in MICROS or similar system at time of order.

Process all payment methods in accordance with Accounting procedures and policies.

Follow property control audit standards and cash handling procedures (e.g., blind drops).

Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

Transport bank to/from assigned workstation, following security procedures.

Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.

 

 

Closing

 

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

 

 

Steps of Service

 

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.

Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

 

 

In-Room Dining/Room Service

 

Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.

Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.

Notify guests and management of delays in service delivery.

 

 

Assists Management

 

Communicate with guests, other employees, or departments to ensure guest needs are met.

 

 

Communication

 

Speak to guests and co-workers using clear, appropriate and professional language.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 

 

Working with Others

 

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

 

 

Quality Assurance/Quality Improvement

 

Comply with quality assurance expectations and standards.

 

 

What we’re looking for

 

 

 

Great conversational skills and teamwork-oriented

Positive outlook and outgoing personality

Previous serving experience is a big plus

 

 

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

 

 

 

Connect your passions with a rewarding opportunity

 

You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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