Job Summary:

The Assistant Manager - Outlet is responsible for supporting the efficient operation of the outlet in accordance with Hyatt International standards. This role focuses on delivering exceptional guest experiences, managing the outlet's profitability, and ensuring smooth day-to-day operations. You will assist the Outlet Manager in overseeing staff, maintaining high service standards, and meeting financial goals.

Responsibilities:

• Assist in managing daily operations of the assigned outlet to ensure service excellence and operational efficiency.
• Ensure compliance with brand standards, health, and safety regulations, and service protocols.
• Supervise, train, and motivate staff to maintain a high level of service.
• Monitor and control food and beverage costs, wastage, and overall financial performance.
• Handle guest feedback and resolve issues promptly to maximize satisfaction.
• Assist in menu planning, promotions, and coordination with the kitchen and other departments.
• Ensure all staff adhere to company policies, including hygiene and service standards.
• Conduct regular inventory checks and manage stock levels efficiently.

Requirements:

• Proven leadership and team management skills with a focus on customer service.
• Strong financial acumen with the ability to control costs and boost revenue.
• Excellent communication and interpersonal skills.
• Knowledge of food and beverage service operations, health and safety standards.

Level of Education:

• Degree, diploma, or apprenticeship in Hospitality, Restaurant Management, or a related field.

Work Hours:

• Full-time, flexible hours including weekends and holidays.

Experience in Months:

• Minimum 24 months of experience as an Assistant Outlet Manager, or as a Team Leader/Captain in a large restaurant or hotel environment.