Job Summary:

As a Hotel Host in the Front Office, you will be the first point of contact for guests, ensuring a smooth and efficient experience from check-in to check-out. This role involves providing excellent customer service, promoting hotel services, and managing guest inquiries and payments. Your role is crucial in creating a welcoming and memorable stay for our guests, while upholding Hyatt’s high standards.

Responsibilities:

• Manage guest registration, check-ins, and check-outs efficiently.
• Process guest payments and handle billing inquiries.
• Provide information on hotel services, amenities, and promotions to enhance guest experiences.
• Respond to guest inquiries, requests, and complaints with professionalism and hospitality.
• Maintain the front desk’s appearance, ensuring it is neat and welcoming at all times.
• Collaborate with other departments to ensure guest needs are met.
• Handle reservations and room assignments in coordination with other team members.
• Resolve any issues related to guest stays promptly, ensuring guest satisfaction.

Requirements:

• Excellent verbal and written communication skills.
• Ability to stand for long periods and handle a fast-paced environment.
• Strong customer service skills with a warm, approachable demeanor.
• Attention to detail and ability to manage multiple tasks simultaneously.

Level of Education:

• High school diploma or equivalent. A degree in Hospitality Management is preferred.

Work Hours:

• Flexible shifts, including weekends and holidays.

Experience in Months:

• Minimum 12 months in a similar guest-facing role. Experience in hotel operations is an advantage.