Job Summary:

As a Hotel Host in the Front Office Department, you will be the key point of contact for guests, responsible for delivering exceptional service from check-in to check-out. Your role involves guest registration, promoting hotel services, processing payments, and addressing guest inquiries. You will play a pivotal role in creating a welcoming and memorable experience for all visitors, while maintaining Hyatt’s high standards of hospitality.

Responsibilities:

• Greet and register guests, ensuring smooth check-in and check-out procedures.
• Handle guest payments and maintain accurate financial transactions.
• Promote hotel services, amenities, and events to enhance guest experience.
• Respond to guest inquiries, providing information and resolving issues promptly.
• Ensure accurate room assignments and accommodate special requests.
• Collaborate with housekeeping and other departments to ensure room readiness.
• Maintain the lobby area, ensuring it is clean, welcoming, and organized.
• Provide concierge-level service, including booking tours, restaurant reservations, and transport.

Requirements:

• Strong verbal and written communication skills.
• Customer-focused with the ability to anticipate and address guest needs.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Friendly, professional demeanor with a focus on providing memorable service.
• Problem-solving skills and ability to handle guest concerns calmly and effectively.

Level of Education:

• High School Diploma or equivalent; a degree or diploma in Hospitality or Tourism Management is a plus.

Work Hours:

• Full-time, flexible shifts, including weekends and holidays.

Experience in Months:

• Minimum of 6-12 months of experience in guest service or hospitality roles.