Job Summary:
As a Housekeeping Supervisor, you will oversee the cleanliness and upkeep of the entire hotel, ensuring high standards are met. You will manage a team of room attendants and support staff, coordinate cleaning schedules, and address guest service needs, while maintaining the hotel’s brand standards.

Responsibilities:

• Allocate daily cleaning duties to housekeeping team members, ensuring efficient and thorough service.
• Conduct routine inspections of rooms, service areas, storerooms, and corridors to ensure cleanliness and maintenance.
• Supervise deep cleaning projects and coordinate special cleaning tasks as needed.
• Report and follow up on maintenance issues or repair needs promptly.
• Manage stock control for cleaning supplies and housekeeping equipment, ensuring adequate availability.
• Provide training, guidance, and performance feedback to room attendants and other housekeeping staff.
• Ensure VIP and special guest requirements are met with exceptional service.
• Monitor compliance with hotel health, safety, and cleanliness standards at all times.
• Handle guest complaints related to room cleanliness and ensure prompt resolution.
• Coordinate with other departments to ensure seamless guest experience and cleanliness in shared areas.

Requirements:

• Previous experience in a housekeeping supervisory role, preferably in a luxury hotel environment.
• Proven ability to manage and motivate a team to achieve performance goals.
• Strong attention to detail and excellent organizational skills.
• Effective communication and interpersonal skills to work well with team members and guests.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Knowledge of housekeeping procedures and experience in maintaining equipment and stock control.
• Proficiency in using housekeeping management software and Microsoft Office programs.

Level of Education:

• High school diploma or equivalent. Certification in hospitality or housekeeping management is preferred.

Work Hours:

• Full-time position with flexibility to work weekends, holidays, and varied shifts.

Experience in Months:

• Minimum of 24 months (2 years) of experience in a housekeeping supervisory role.