Job Summary:
We are seeking a dedicated and customer-focused Receptionist to join our hospitality team. In this role, you will be responsible for welcoming guests, ensuring smooth check-in and check-out procedures, and providing outstanding service to enhance guest satisfaction and loyalty.

Responsibilities:

• Greet guests upon arrival and manage the registration process, issuing room keys in the designated welcome booklet.
• Handle guest payments during check-in and check-out, ensuring accurate billing and settlements.
• Provide personalized check-in services for VIP guests, catering to their specific needs.
• Maintain and update guest profiles, ensuring accurate records of preferences and past stays.
• Assist guests with any requests or needs throughout their stay, offering prompt and efficient service.
• Enroll guests in the Jumeirah One Loyalty Membership Program to enhance their stay experience.
• Maximize revenue by selling available rooms to walk-in guests at the highest possible rates.
• Maintain operational readiness at the reception desk, ensuring it's well-stocked and staffed at all times.
• Protect guest privacy by adhering to security protocols, preventing unauthorized access to guest information.
• Stay knowledgeable about the hotel’s services and facilities to provide accurate recommendations to guests.
• Oversee the reception email inbox, managing inquiries promptly and efficiently.
• Ensure punctuality and adherence to uniform and grooming standards during shifts.

Requirements:

• Strong communication and interpersonal skills, with the ability to engage effectively with guests.
• Proficiency in English; knowledge of an additional language is a plus.
• Previous experience in a similar role within a reputable hospitality brand.
• Basic computer skills, including familiarity with Windows, Internet Explorer, and Word.
• Experience with Opera and HotSos systems is advantageous.
• A customer-oriented attitude, with attention to detail and a commitment to delivering excellent service.