Albert Raymond Dela Cruz

Experience Business Analyst, Customer Service and Sales Executive

 Demonstrated history of working in the business and
telecommunications industry.
 Skilled in Microsoft Word, Excel, PowerPoint, Access, Sales, Retail. Also, easily adaptable in work environment, work under pressure, self-motivated and teamwork.
 Proven ability to manage multiple assignments while meeting tight deadline schedules.
 Possess reputation as a self-directed professional with excellent problem solving, analytical and communication skills.
 Proven track record of performing work in an ethical manner while consistently maintaining the integrity of all data. Strong relationship-building skills and effective collaboration with management, co-workers, vendors and clients.
 Strong data analysis graduated from ACLC.

Last Resume Update May 1, 2019
Address Dubai, United Arab Emirates
E-mail ardelacruz2@gmail.com
Phone Number 0525193293
Website https://www.linkedin.com/in/albert-raymond-dela-cruz-34179b145/

Experience

Sky Telecom Sim Trading LLC
Business Analyst
Aug 2017 - Jan 2019

 Manage revenue and commission calculation & reporting within agreed timelines.
 Produce daily/weekly and monthly reporting on business performance within agreed timelines. Also
produce any ad-hoc analysis requested by management.
 Implement and measure KPIs for the business teams and incentive payout based on the target
achievements.
 Continuously monitor and evaluate all transactions to protect revenue and profitability. Also come up
with ideas/suggestions/solutions to improve profitability.
 SPOC with the operation for all finance related matters including commission reconciliations, stock
ordering, and payments.
 Implement and ensure that all operational and financial processes are compiled at all times.
 Prevent the company from any financial, operational or legal risk and flag any such matter immediately to
higher management.
 Collaborate with other departments to ensure consistent and reliable data is available for analysis and
reporting including identifying, investigating and resolving any issues effecting data integrity.
 Proactively strive to continuously self-develop necessary knowledge & skills to perform the job role.
 Act as a backup for team members to ensure smooth functioning of work as and when required.

Sharaf DG LLC
Sales Executive
Jul 2015 - Jul 2017

 Monitored email for upcoming promotions, location transfer or price changes.
 Ensured incoming emails are replied to in a prompt fashion and with pertinent information.
 Prepared list of items as per stock requirements.
 Checked prices of items manually and systematically.
 Designed placards of items from Adobe Photoshop or Illustrator.
 Consolidated inventory report from ERP System and generated to Location Transfer Inventory report.
 Coordinate sales team by filling important documents and communicating relevant information.
 Sorted all the display items by assortment.
 Assisting customer needs with excellent service.
 Promote awareness of company’s brand image.
 Respond to complaints from customers and give after-sales support when requested.

Asian Technicon Managers & Consultants, Inc.
Administrative Assistant / Document Controller
Jul 2012 - Sep 2014

 Prepare all subcontracts and maintain all logs.
 Proficiently administer all clerical duties such as typing, filing, etc.
 Prepare all transmittals, which transmit anything leaving the office without a cover letter.
 Maintain shop drawing and submittal logs.
 Prepare all change order proposal received from the project manager.
 Support the project manager with material quotation and preparation of bidding documents.
 Assist project manager and superintendent to secure and organize all project close-out documents.
 Checking and inspecting the material deliveries from the suppliers.
 Screening phone calls, inquiries and requests, and handling them when appropriate.
 Dealing with incoming e-mails and fax often corresponds on behalf of the manager.
 Prepare the documents, briefing paper and reports for presentation.
 Coordinate various office support services, including purchasing and facilities management.
 Control the incoming and outgoing documentation process and maintaining files and project reports.
 Maintain computer database of all filed documents.

Education

ACLC College
Computer Programming System & Design - 2 Years Diploma
Jun 2006 - Mar 2008

Contact Candidate