Proficiently performing SOP activities with an adequate understanding of the business impact of the customer environment
and improvising SOPs
❑ Ensuring the adherence to customer security and compliance requirements
❑ Effectively implementing approved change requests in compliance with customer change management process
❑ Carrying out the entire incident life cycle adhering to the ITIL framework as and when required
❑ Correlating with the global team of tech hubs from diversified geographies and time zones
❑ Proactively managing the day-to-day platform availability, defect resolutions, CI/CD pipelines, customer integrations,
platform automation, monitoring/alerting maturity, and ITSM maturity functionalities
❑ Efficiently monitoring and responding to the Console Outstanding Replies and WTOR messages