TUSHAR PATIL

Mobile: +91 8108549000

E-Mail: tusharpatil0430@gmail.com

LinkedIn: https://www.linkedin.com/in/tushar-patil-1b8a6225a

PERSONAL PARTICULARS

Permanent Address: Mumbai, India

Nationality: Indian | Gender: Male | Date of Birth: 04/12/1991

SUMMARY

• Accomplished and Seasoned professional with over 7 years of expertise in Project Management, Customer Services, Client Handling, Back Operations Management, Financial Services, Quality Control Management & Data Retention
• Proficient in handling customer inquiries, providing exemplary problem-solving solutions through email communication, ensuring customer satisfaction, and maintaining high service standards
• Skilled in managing NEFT/RTGS transactions, including request validation, manual verification, and compliance with regulatory guidelines, with a focus on accuracy and adherence to the Foreign Contribution Regulations Act (FCRA)
• Adept at optimizing organizational policies, allocating resources effectively, implementing quality control measures, and ensuring superior service delivery, contributing to streamlined operations and enhanced customer experience
• Highly proficient in using software tools such as Microsoft Word, Excel, PowerPoint, and Tally 9.0, enhancing operational efficiency and accuracy in financial operations
• Proven ability to work collaboratively within diverse teams, handle escalations, and manage communication channels with remote managers, contributing to a positive team environment and effective problem resolution

KEY SKILLS

Project Management, Customer Service, Client Handling, Back Operations Management, Financial Services, Quality Control Management, Data Retention, Cash Management, Accounting, Banking Operations and Financial Analysis

WORK EXPERIENCE

Deputy Manager | Kotak Mahindra Bank, India | Sep 2021 - Present

Department: CMS Department (E-Payments)

• Authorizing NEFT/RTGS inward transactions, managing RTGS/NEFT return processes, and handling Sub member returns for the NEFT inward desk
• Verifying manual requests for RTGS/NEFT according to branch requirements and managing FCRA transactions for NEFT inward desk
• Maintaining NEFT inward MIS, reconciling accounts, and validating NEFT/RTGS outward files for accuracy and operating 24/7 for NEFT/RTGS inward processes and conducting nightshift activities for inward clearing operations

Department: Clearing Department

• Overseeing CTS Inward and Outward Clearing processes for the entire West Grid, validating Inward Clearing cheques in Ikloud Software
• Downloading verified Inward Clearing data from Ikloud Software, reconciling it with reports from the NPCI site, and processing the inward clearing zone in Finacle
• Monitoring referral emails from branches, reporting vendor errors to superiors, and processing error-free handling of 2500 inward and outward clearing cheques daily
• Sending referral emails, achieving branch confirmations, and following a specified timetable for returning cheques due to technical and financial reasons
• Uploading CTS files and marking Inward & Outward return cheques in the core system, ensuring accurate record-keeping and compliance

Senior Analyst | Hexaware Technologies BPS, India | Jan 2017 – Sep 2021

• Managed a comprehensive Fund Transfer investigation operation for a Financial Institution and a High-Value Corporation, employing Swift messages, Fedwire, Telex, and emails
• Conducted in-depth research on 130 currencies and their corresponding currency centers (Nostro Account) to verify compliance with national regulations and fund transfer prerequisites
• Engaged actively with external banks through SWIFT, TELEX, and FEDWIRE, promptly resolving their queries within optimal time frames
• Executed fund transfers with precision, encompassing tasks such as fund returns and re-effecting payments based on customer amendment instructions through SWIFT MT 103/MT 202
• Delegated responsibilities to a backup, preparing necessary files, and assigning Full-Time Equivalents (FTE) to support team members and prevent End-of-Day (EOD) backlogs
• Regularly devised work allocation plans for peers, ensuring all cases were handled following process matrices, maintaining efficiency and accuracy
• Conducted thorough case reviews and managed higher-level escalations in calls with Remote Managers. Reached out to agent banks to inquire about fund statuses and escalation processes
• Collaborated with RPA staff to develop Automation BOTs, streamlining processes and enhancing efficiency based on established protocols

Yes Bank | Branch Service Partner, India | Jan 2015 - Oct 2015

• Supervised Cash Deposits/Withdrawals, RTGS, NEFT, Fund Transfers, and DD Issuance, serving as the Main Teller and overseeing the vault's security
• Ensured branch compliance with audit standards, meticulously reviewing Batch Journal reports and other documents to maintain conformity
• Managed branch tasks, including the distribution of Welcome Kits, processing Return Cheques, updating registers, and handling Outward (O/w) Clearing instructions and customer requests, all within established timelines
• Provided prompt customer assistance, addressing queries efficiently and effectively to ensure high-quality service delivery

EDUCATION

• Post-Graduation Diploma in Banking | The Institute of Finance, Banking, and Insurance
• Bachelor of Commerce in Finance | Mumbai University

TECHNICAL SKILLS

• Professional Software: Microsoft Word, Excel, and PowerPoint, Tally 9.0