Titus Wickramasinghe
Experienced Collections ManagerSkills
- Problem solving
- People management
- Communication Skills
- Analytical Skills
- Commercial Awareness
- Ability to work under pressure
- Negotiation Skills
- Customer service
- MS Office
- SAS
Experience
- Implemented strategies to manage the impact on Loan Impairment Charges. Managing a delinquent portfolio.
- Ensured that the operational efficiency was met without any breaches in the service level agreements.
- Identifying and analysing key issues through MI's and developing strategies to mitigate them.
- Guided and lead third party service providers (Debt collection agencies) to achieve the set targets on a monthly basis while ensuring compliance to the bank guidelines.
- Held weekly performance evaluation discussions with the inhouse teams and with the directors and management of third party service providers.
- Conducted monthly forums with local senior management and regional senior management (Asia Pacific) on strategy and performance.
- Governance and control monitoring was done through operational audits and mitigated any risk that was identified.
- Staff training and staff development plans were executed.
- Managing customer complaints.
Last Resume Update | June 2, 2022 |
Address | Abu Dhabi, United Arab Emirates |
Shane_titus101@yahoo.com | |
Phone Number | 0504330623 |