Tharushni Krishnan
Experience Service Desk SpecialistI have 8 years of experience working in IT support roles, where I have honed my expertise in providing technical assistance and troubleshooting. My proficiency in resolving service desk incidents has allowed me to contribute to seamless operations and efficient IT services in my previous roles.
In addition to my technical skills, I am highly adept at providing exceptional customer service. I possess excellent communication skills, allowing me to explain complex technical concepts to non-technical users in a clear and concise manner. I am patient, empathetic, and dedicated to delivering prompt and effective solutions to end-users.
Here are some highlights of my qualifications and accomplishments:
- Proficient in Azure, SCCM, RDP Server, O365,
- Good experience in incident management, problem resolution, and RCA
- Skilled in configuring and troubleshooting hardware, software, and network issues.
- Certified ITIL 4 with strong knowledge of ITIL best practices and service desk methodologies.
- Proven ability to collaborate effectively with cross-functional teams and provide technical guidance.
I am excited about the opportunity and willing to relocate to Dubai to be part of this company and contribute to its continued success in providing exceptional service to clients. I am confident that my technical expertise, strong analytical skills, and dedication to customer satisfaction make me a perfect fit for the IT Support Analyst role.
| Last Resume Update | July 12, 2023 |
| Address | Petaling Jaya, Malaysia |
| Tharushni.Krishnan@gmail.com | |
| Phone Number | +60129340579 |