Tasmiya Shahid

Profile

I consider myself as a very motivated, inspired and flexible individual with admirable communication and interpersonal skills. An active team player able to work in different contexts with a passionate and persistent personality.

I’ve worked in retail for upwards of 7 years now and have a wealth of experience when it comes to customer service, merchandising and POS systems. I also have a unique eye for trend revolution and customer purchasing patterns and am ahead of the curve when it comes to maximising profits and building a reputation as a forward-thinking retailer. My focus on customer satisfaction delivers repeat footfall as well as word of mouth referrals on a regular basis.

I have a consistent record of accomplishment for meeting targets and delivering a high level of service to customers. During my time at both Tesco & Carrefour I have built a rapport with customers both internally and externally whilst managing a team of 30 to 70 colleagues. My operational knowledge and quick thinking make me a standout candidate for any role I may be required to take on. I am subsequently well-equipped at dealing with high pressure situations and high foot traffic, all the while delivering the best service professionally. I consider myself to be a good problem solver and enjoy a challenge in both my working and personal life. I am always willing to undertake any further training that may be required of me and seek out new responsibilities irrespective of reward and recognition.

MAF – Carrefour Hypermarket Deira City Centre

UAE

April 2018 – December 2019

OPSS Section Manager

MAF – Carrefour Supermarket Deira District

December 2019- Present

Store Manager - Supermarket

Team Manager Tesco Extra Flagship Stores

January 2015 – March 2018

Roles:

January 2015 – January 2016 Stock Control Manager

January 2016 – November 2016 Fresh Food Manager

November 2016 – July 2017 Grocery Manager

July 2017 – March 2018 Various Roles, Checkouts & Services Manager & signed up for Senior Options.

Tesco PLC is one of the UK’s largest supermarket retailer, my above have been to manage teams of between 10-45 to deliver the departmental KPI’s and company’s core objectives. Having been a Manager in every department in Tesco’s I was signed onto the Lead Manager Programme, which enable me to have a 5-year career plan to which I had opted to become a store manager for a large format store and move to Training & Development

Working along side effortlessly with Personnel Managers to establish strong foundations for the Human Resource function at Tesco, this was in order to establish common processes and ‘one message’ management to be established within our store and not just individual departments.

It was with my forward thinking and the use of company policies and processes that gave me the Store Manager’s confidence, insisting on me moving around each department to learn the business as soon as possible. During my development I found departments that were not in line with the company policies and processes and as a result of performance management of the staff involved was a natural consequence. My investigatory skills, and managing of individual’s saw me head several investigations, not just at my given store but within our group.

My forward thinking and initiative made me a resource for other managers and serve the core purpose of Tesco. Being one of the few female Managers, it was given that I was to encourage other ‘Females to join the upwards ladder to top management scheme and lead the way to a better future with Tesco’s as, I myself being a single parent to two children determined a great passion to grow, learn and achieve my goals and aspirations and continue to do so as I am a firm believer that one can always ‘push themselves to whatever they may want to achieve.

RGIS July 2012 - December 2014 - Count Manager

Trinity Park

Bicknell Lane

B37 7ES

RGIS Inventory Services is a global provider of stock taking services and space management. RGIS primarily offers its clients full inventory service, having acquired Tesco PLC as a blue-chip client the role of Count Manager was created to service Tesco in the Midlands region.

My responsibility as a role of Count Manager was to recruit, train and build a core team for the Midlands region and service all formats of Tesco stores in within 120 miles radius with Birmingham at its heart. I put together a team of 100 employees and organised both their trainings and development.

My role required to contact Store Managers and plan in the date of their inventory and execute a pre – inventory visits advising them of the preparation and standards required for an efficient & accurate count. The pre-inventory visit was an audit for the given stores to receive certain grades and targets for them to achieve and be prepared for the inventory.

From initial contact I was accountable for ensuring my teams travel arrangements, equipment to carry out the inventory, delivery KPI targets around accuracy of the count and finally delivery the results to the Store Managers and signing off the count.

This role required a lot of dedication and strong planning and execution, with no scope for failure. It was an expensive operation for both RGIS & Tesco PLC and had to be executed with both strong decisions making & leadership.

Skills/Achievements and Training

I hold a full UK Drivers Licence

ESOL Training course & Teaching English as a second language.

English as a second language (ESOL) after gaining the course, I liaised with South Birmingham College presenting structured courses to Men & Women in the local community that culminated in a final assessment. My main role was to assist students with all aspects of basic reading and writing. My tolerance and patience together with my bi-lingual skills helped put my students at ease and attain positive results in their final assessment.

Charity work

I took part in helping organise a charity event to raise funds for Kashmir Orphanage refuge in Pakistan. This included me in helping take part in organising the event from arranging and liaising with other members of the community for suitable venue, organising catering, attending rehearsals to take part in a fashion charity show which required modelling various types of clothing to represent each culture in front of a well-attended audience as well as raising just over £2000 for a very good cause.

Interests

Reading, Golf, Calligraphy/Art. I also have a passion for getting involved in charitable activities. School Governor for 5 years consecutively at my children’s school

References

Available upon request