TAJMUL HUSSAIN

Retail Operations Manager

Mobile: +91 9949178073

E-mail:  tajmul2308@gmail.com

LinkedIn: linkedin.com/in/tajmul-hussain-

Gender: Male | Date of Birth: 23/8/1985

Nationality: Indian

Location: Hyderabad, India

PROFILE OVERVIEW

A dynamic and results-driven Store Manager with 14+ years of experience in retail operations and customer service. Proven track record of transforming underperforming stores into top performers. Skilled in cost management, inventory control, and team leadership. Expertise in driving sales through strategic analysis and proactive customer engagement. Strong background in managing store operations, enhancing customer relationships, and ensuring compliance with legal standards. Demonstrated ability to lead and develop high-performing teams while maintaining operational costs under budget. Seeking opportunities to leverage active listening skills, proficiency in managing various shopping types, and expertise in sales and seasonal launches in a dynamic and challenging environment.

KEY SKILLS

·          Store Operating Procedures

·          Merchandising Standards

·          Stock/Inventory Management

·          Lawfulness in Pricing

·          Customer Relationship Management

  ·          Financial Operations

·          Employee Engagement

·          Feedback Management

·          Retail Operations

·          Performance Management

·          Cost Control ·          Sales and Customer Service

·          Staff Management

·          Operational Assessment & Improvement

·          Problem – Solving

·          Team Leadership

WORK HISTORY

Aptronix Premium Reseller (Apple India)                                                                                                            Jun 2023 - Ongoing

Store Manager

• Led one of Aptronix's top-performing stores in India, overseeing staff management, customer service, and store operations.
• Actively promoted an open and conducive work culture, fostering a positive team environment.
• Monitored inventory to ensure smooth stock management in alignment with company policies.
• Established guidelines to achieve sales targets and implement corrective measures as needed.
• Ensured constructive interactions with customers, encouraging feedback for consistent improvement.
• Led the team by setting clear aims and objectives, motivating team members effectively.
• Handled customer queries and complaints, delivering effective resolutions while promoting company products and services to drive sales.

Marks and Spencer                                                                                                                                                    Jan 2011 – Nov 2022

Retail Operations Manager                                                                                                                                            Apr 2018 – Nov 2022

• Served as the Commerce & Operations Manager in one of the city's best-performing M&S franchises.
• Managed store operations, led the store team, and worked to enhance sales, streamline stock management, and improve customer connections.
• Encouraged and promoted opportunities to drive sales by leading by example.
• Stayed familiar with local competition and responded accordingly to create a competitive advantage.
• Ensured smooth and accurate processes for stock management in the store.
• Enhanced sales by analysing trends such as footfall, conversion, and units per transaction (UPT).
• Achieved sales targets for the store and took corrective measures where required.
• Line managed the Supervisor and the store team, using effective performance coaching to achieve results.
• Developed a motivated, committed, and high-performing store team.
• Monitored feedback from staff and customers on store products and services, providing feedback to relevant areas.
• Ensured accurate and timely delivery of seasonal looks as per business unit (BU) guidelines.
• Engaged staff with regular briefings and accurate, timely delivery of the recognition policy in the store.
• Developed team members by providing them with timely and constructive feedback.
• Agreed on employee rotas and numbers, ensuring key seasonal events were effectively staffed.
• Built connections with customers, understanding their needs.

Supervisor                                                                                                                                                                           Jan 2014 – Mar 2018

• Efficiently managed daily store opening, maintaining standards by adhering to legal compliances.
• Trained cashiers, handled customer grievances, and audited departments to maintain standards.
• Assisted in cashier training and provided support wherever required.
• Ensured adequate learning and development of the team through on-the-job training, visual merchandising (VM) training, and product training.
• Consistently met and exceeded sales targets set for the department through proactive sales techniques and customer engagement.
• Managed customer complaints and queries, resolving them to the best of my ability.
• Audited departments to achieve standards in fitting rooms, housekeeping, till areas, etc.
• Responsible for the daily running of the store, maintaining standards, and ensuring legal compliance checks on pricing
• Developed team members by providing timely and constructive feedback to help them identify their strengths and weaknesses.

Sales Advisor                                                                                                                                                                      Jan 2011 – Jan 2014

• Applied negotiation skills to achieve sales targets, implemented cost-cutting measures by proper merchandise handling and established client relationships for mutual growth.
• Implemented effective strategies to minimize costs by controlling wastage and ensuring proper merchandise handling.
• Consistently met and exceeded sales targets assigned to the store through proactive sales techniques and customer engagement.
• Implemented measures to prevent shrinkage, ensuring the store maintained high inventory accuracy and security.
• Built strong relationships with customers, taking the time to understand their needs and providing personalized product recommendations to enhance their shopping experience.

Aegis                                                                                                                                                                            Aug 2007 – Sep 2009

Customer Care Executive

• Handled customer queries and complaints, delivering effective resolutions while promoting company products and services to drive sales.
• Listened to customers' questions and concerns to provide answers or responses.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

ACHIEVEMENTS

• Successfully turned around an underperforming store, transforming it into one of the best-performing stores in the city
• Demonstrated strong leadership skills by managing multiple locations efficiently, consistently maintaining operational costs under budget while driving performance and productivity.

EDUCATIONAL QUALIFICATIONS

• MBA in Finance & Marketing from Jawaharlal Nehru Technological University | 2013 - 2016
• com in Commerce from Osmania University – Hyderabad | 2003 – 2006

ACCREDITATION

• Post Graduate in Data Science & Business Analytics from Great Lakes Executive Learning; The University of Texas at Austin | Oct 2022